KAVIYARASU T
Summary
Accomplished Restaurant General Manager with over 15+ years of QSR leadership experience in India and Saudi Arabia. Expertise in operational management, compliance, food safety, P&L oversight, cost optimization, and talent development. Seeking senior leadership roles to leverage skills in driving operational success.
Overview
15
15
years of professional experience
Work History
Restaurant General Manager
Americana Group
Abha
06.2024 - 04.2026
- Managed restaurant operations with 15+ employees, leading end-to-end business operations including sales, labor scheduling, inventory, and cost control to enhance profitability and guest satisfaction.
- Analyzed P&L statements and implemented corrective actions to enhance profitability.
- Increased sales through local promotions and strategic planning during low-volume periods, boosting customer engagement.
- Monitored customer feedback and resolved complaints, enhancing guest satisfaction scores.
- Built high-performing team by implementing coaching strategies and fostering employee engagement.
- Trained new staff and management on safety and operational procedures, ensuring compliance and enhancing service quality.
- Maintained compliance with CHAMPS guidelines, food safety regulations, and brand standards in daily operations.
- Operated efficiently in a fast-paced restaurant environment at Pizza Hut.
Restaurant General Manager
Jubilant Food works Ltd
India
01.2020 - 05.2024
- Achieved operational excellence by consistently meeting KPIs and NPS, reducing guest concerns and increasing guest promoters
- Managed restaurant operations with a team of 25, ensuring smooth daily operations across all departments.
- Controlled food and labour costs through forecasting, variance analysis, and corrective action to optimize budget management
- Implemented operational systems and SOPs, including NSF checklists and reporting tools, to streamline processes and maintain compliance
- Ensured compliance with food safety, training, financial, and operational standards through diligent oversight and regular audits.
- Executed Local Store Marketing (LSM) initiatives to drive sales growth and strengthen community engagement.
- Prepared restaurant audit reports, including C-Cube, NSF, and quality assessments to ensure compliance.
- Delivered excellent customer service while assisting in food preparation at Domino's Pizza
Senior Assistant Restaurant Manager
Jubilant Food works Ltd
India
10.2017 - 12.2019
- Ensured compliance with SOPS, LEADS model, audits, and food safety standards
- Managed inventory, ordering, and variance control to optimise product availability and reduce waste
- Facilitated end-to-end outlet operations, ensuring achievement of portability targets
- Developed and implemented team development plans to enhance skills and performance through strategic labour planning
- Collaborated with supply chain, QA, maintenance, marketing, and HR teams to improve operational efficiency and service quality
- Planned local store marketing strategies and team hiring processes.
- Prepare restaurant audit (C-Cube, NSF, Quality) maintain maximum scores
- Worked closely with team members to facilitate smooth daily operations.
Shift-Assistant Manager
GFL and OM Pizza Group
India
05.2011 - 10.2017
- Managed daily operations at Pizza Corner and Papa John's Pizza, optimising team performance and service delivery
- Led shift to ensure high food quality, safety, and efficient service
- Coached team members using LEADS model and Learning Zone tools, improving skillsets and service quality
- Ensured compliance with cash handling and security procedures, protecting financial integrity
- Supported marketing initiatives, enhancing customer engagement and driving sales performance
Education
Bachelor of Science (B.Sc.) - Zoology
Madras University-New College
ChennaiSkills
- Operations management
- P&L
- Cost control
- Food safety
- Supply chain
- Audit control
- Workforce management
- Team leadership
- Guest satisfaction
- Staff training
Certifications And Achievements
- Annual Best RGM Award KSA Region-Americana
- Certified Trainer In KSA South Region-Americana
- Quality check Food Safety -Americana KSA
- FSSAI (FOSTAC) Certified Food Safety Manager
- SERVSAFE-Food Safety Certified In KSA
- Best RGM - Quarterly Award
- Multiple Employee of the Month & Quarter Awards
- NSF Score in Dominos (93%)
- Ace At Pizza Hut Standard Performance All Quarter
- Quarterly Food Safety and Finance (100%) Compliance
- Monthly Google Rating 4.6+ average
Timeline
Restaurant General Manager
Americana Group
06.2024 - 04.2026
Restaurant General Manager
Jubilant Food works Ltd
01.2020 - 05.2024
Senior Assistant Restaurant Manager
Jubilant Food works Ltd
10.2017 - 12.2019
Shift-Assistant Manager
GFL and OM Pizza Group
05.2011 - 10.2017
Bachelor of Science (B.Sc.) - Zoology
Madras University-New College