Kawtar Taimia
Internal Sales Representative
Riyadh,01
Summary
Internal Sales Representative with in-depth knowledge of Cosmetics sales. Over 2years of direct work experience in sales. Delivered presentations, demonstrations and sale actions promoting business opportunities. Maintained customer databases and information for potential consumer sales. Sales executive with 1 years of experience in outbound telesales. Solid experience in call control, account development and time management. Consistently exceeds sales goals and converts prospects to meet new account goals. Expert on POS customer relationship management software. Internal Sales Representative with in-depth knowledge of Cosmetics . Over 2 years of direct work experience in sales. Delivered presentations, demonstrations and sale actions promoting business opportunities. Maintained customer databases and information for potential consumer sales.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Internal Sales Representative
Khafya
Najran, 10
08.2023 - Current
- Exceeded performance metrics consistently, earning recognition as top performer within team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into team.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Achieved high levels of customer satisfaction through timely follow-ups and proactive problem-solving strategies
- Conducted comprehensive market research to identify trends and areas of opportunity for business expansion efforts within target markets
- Provided invaluable insights to management regarding market trends and competitor activities, informing strategic decision-making processes for business growth opportunities
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly
- Provided invaluable insights to management regarding market trends and competitor activities, informing strategic decision-making processes for business growth opportunities.
- Conducted comprehensive market research to identify trends and areas of opportunity for business expansion efforts within target markets.
- Achieved high levels of customer satisfaction through timely follow-ups and proactive problem-solving strategies.
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
Nurse Assistant
Dermalogica
01.2022 - 08.2023
- Monitored vital signs for early detection of potential health issues, enabling timely intervention from medical staff.
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members.
- Promoted culture of safety within healthcare facility by promptly reporting any concerns or hazards observed during daily duties.
- Ensured continuity of care through effective handover communication between shifts, detailing critical information about each patient''s current status, recent changes in condition or treatment plans that may require special attention from incoming staff members taking over responsibility for their care upon arrival at work each day.
- Enhanced staff competency by developing and delivering targeted training programs, resulting in improved patient outcomes.
- Supervised clinical rotations.
- Resolved conflicts among staff members by employing effective communication techniques and seeking mutually beneficial solutions when issues arose.
- Served as liaison between nursing staff and administration, advocating for needs of both parties to promote overall organizational success.
- Facilitated successful rehabilitation efforts by supporting physical therapy sessions and encouraging patient participation
- Assisted in wound care management, following established procedures to minimize risk of infection and promote proper healing
- Maintained accurate documentation of patient records, contributing to efficient communication among healthcare team members
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing risk of injury for both patients and staff members alike during such activities
- Supported patient mobility by transferring them from bed to chair or other locations using proper lifting techniques, reducing the risk of injury for both patients and staff members alike during such activities
- Collaborated with interdisciplinary teams to develop individualized care plans tailored to each patient''s needs
- Educated patients on proper post-discharge care instructions, reducing readmission rates and promoting long-term health outcomes
- Ensured continuity of care through effective handover communication between shifts, detailing critical information about each patient''s current status, recent changes in condition or treatment plans that may require special attention from incoming staff members taking over responsibility for their care upon arrival at work each day
Education
High School Diploma -
Diplomat in Humanity
Morocco 05.2019 - 05.2021
Skills
Problem-solving abilities
Cold calling expertise
Cross-selling techniques
Adaptability
Interpersonal Skills
Multitasking Abilities
Stock management
Analytical Skills
Analytical Thinking
Self Motivation
Problem-solving abilities
Goal-oriented mindset
Affiliations
- International Customer Service Association
- International Council of Nurses
- National Association of Social Workers
Certification
Nursing diplomate
Timeline
Internal Sales Representative
Khafya
08.2023 - Current
Nurse Assistant
Dermalogica
01.2022 - 08.2023
Nursing diplomate
05-2021
High School Diploma -
Diplomat in Humanity
05.2019 - 05.2021