KAYENDEKE JOAN MUTOME
KUWEIT CITY,KUWEIT
Summary
Experienced barista with extensive knowledge in handling customer complaints, cash register proficiency, and resilience during long shifts. Adept at using point-of-sale systems and maintaining barista equipment, with a strong familiarity with organic products and nutritional information. Skilled in coffee grinding techniques, fruit smoothie preparation, latte artistry, and recipe modification. Demonstrates a positive attitude under pressure and excels in multitasking. Committed to food safety regulations and product knowledge advocacy while creating innovative menus. Career goal: to leverage expertise in espresso extraction and menu creation to enhance customer satisfaction and drive business growth.
Experienced Barista with wide range of coffee and tea knowledge. Successfully serves customers in high-traffic coffee shops. Superior customer service skills and commitment to product quality and operational efficiency.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Barista
YOU CAFE
KUWEIT CITY, KUWEIT
03.2024 - Current
- Provided a welcoming atmosphere to customers, promoting return visits.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Implemented hygiene standards throughout café premises for public health safety compliance.
BARISTA
YUMMYS
KAMPALA, UGANDA
02.2021 - 12.2023
- Offered personalised beverage recommendations, enhancing customer rapport.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Assisted in inventory control measures for effective stock management.
- Ensured freshness of pastries on display, contributing to overall quality assurance.
Barista
COFFEE ATLAS CAFE
KAMPALA, UGANDA
01.2020 - 01.2021
- Delivered exceptional service to customers for their enjoyment and comfort.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Streamlined order taking process, reducing wait times for customers' convenience.
- Managed high volume orders during peak hours maintaining quality of service.
- Communicated effectively with kitchen staff ensuring seamless service delivery.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
Education
GED - ARTS
PROTEA HOTEL
KAMPALA, UGANDACERTIFICATE - COFFEE MAKING
KAWA SAFARI BARISTA'S ACADEMY,
UGANDA 02.2019 - 01.2020
High School Diploma - BUSINESS
BULO PARENTS
UGANDA 01.2014 - 12.2018
Skills
- Handling customer complaints
- Cash register proficiency
- Resilience during long shifts
- Proficiency in point-of-sale systems
- Organic product familiarity
- Multitasking proficiency
- Coffee grinding techniques
- Positive attitude under pressure
- Nutritional information awareness
- Barista equipment maintenance
- Fruit smoothie preparation
- Latte artistry
- Menu creation
- Food safety regulations
- Product knowledge advocacy
- Recipe modification
- Espresso extraction
Languages
English
Fluent
Afrikaans
Native
Affiliations
- ART
- TRAVELLING
- READING
Timeline
Barista
YOU CAFE
03.2024 - Current
BARISTA
YUMMYS
02.2021 - 12.2023
Barista
COFFEE ATLAS CAFE
01.2020 - 01.2021
CERTIFICATE - COFFEE MAKING
KAWA SAFARI BARISTA'S ACADEMY,
02.2019 - 01.2020
High School Diploma - BUSINESS
BULO PARENTS
01.2014 - 12.2018
GED - ARTS
PROTEA HOTEL
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