KELERA VISIROI
DOHA,QATAR
Summary
Results-oriented professional with nine years' experience in international environments. Specialises in strategic relationship management and cross-cultural communication, ensuring seamless collaboration within multinational teams. Skilled in tactical problem-solving and crisis resolution, delivering service excellence under pressure while enhancing team synergy in dynamic settings.
Overview
12
12
years of professional experience
Work History
Cabin Crew Member
Qatar Airways
DOHA, QATAR
10.2022 - Current
- Communicated effectively with native and limited English proficient guests using Horizon Device and Google Translate, ensuring all passengers received necessary information.
- Conducted pre-flight safety checks and demonstrated emergency procedures to passengers, enhancing on-board security.
- Remained calm in highly stressful situations, maintaining order and following emergency procedures.
- Administered first aid and medical assistance to passengers in need, maintaining calm and professionalism in emergencies.
- Participated in recurrent training sessions to stay updated on safety protocols and customer service techniques.
- Enhanced communication skills by developing emotional and cultural intelligence through interactions with diverse guests.
Office Assistant
South Pacific Liaison Center
Lautoka, Fiji Islands
02.2021 - 09.2022
- Served guests hot/cold beverages, enhancing their waiting experience for counselling
- Checked and responded to guest emails, ensuring timely communication and support
- · Type and post Acknowledgement Letters to guests
- Uploaded, updated, and filed SPLC receipts on Wave Accounting, maintaining accurate financial records
- · Sorting and printing reading and teaching materials for members and also for guests
- · Bank runs, checking and paying of Office utility bills
Cabin Crew Member
Fiji Airways
Nadi, Fiji Islands
04.2015 - 05.2020
- Ensure the safety and comfort of passengers while providing exceptional customer service on board.
- · Participate in preflight briefings and safety checks
- Prepared and served meals accommodating diverse dietary preferences for religious or medical reasons.
- Assisted guests during medical emergencies, coordinating effectively with Medlink for First Aid support.
- · A proper handover to in bound team who are ready for the next flight
- Engaged passengers to promote duty-free sales, providing detailed product information to enhance their shopping experience.
Medical Receptionist in OBGYNE Clinic
Mercy Medical Clinic
Suva, Fiji Islands
09.2014 - 12.2014
- Processed patient medical bills and receipts, ensuring accurate documentation and timely transactions.
- Greeted and welcomed guests in person and on phone; answered and transferred calls to doctors, ensuring effective communication.
- Maintain log books, front desk expenditure and the organization planner
- Train incoming receptionist
- Executed errands for clinic and laboratory, supporting seamless workflow and maintaining efficiency.
- Clean and tidy clinic before doctors come in for consultation work.
Education
Bachelor of Science - Environmental Science
The University of The South Pacific
Suva01-2014
Skills
- Crisis and Stress Management
- Time Management and Discipline
- Problem-Solving
- Leadership and Teamwork
- Cultural and emotional intelligence
Languages
English
Proficient
C2
Fiji
Proficient
C2
Arabic
Beginner
A1
Interests
- Writes Poetry inspired by Psalms of David (Poetry page on Instagram )
- Reading Christian Motivational Books
- Watch lots of documentary
- Interest in archeology findings and origins of different cultures
- Plays Wordsearch and Sudoku
Timeline
Cabin Crew Member
Qatar Airways
10.2022 - Current
Office Assistant
South Pacific Liaison Center
02.2021 - 09.2022
Cabin Crew Member
Fiji Airways
04.2015 - 05.2020
Medical Receptionist in OBGYNE Clinic
Mercy Medical Clinic
09.2014 - 12.2014
Bachelor of Science - Environmental Science
The University of The South Pacific