Summary
Overview
Work History
Education
Skills
Timeline
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Kelly Bennett

Renmark

Summary

Dynamic Store Manager with a proven track record at EG Fuel Australia, excelling in customer service and team leadership. Enhanced customer satisfaction through effective training and mentoring, while optimizing inventory management and cash control. Skilled in problem-solving and shift scheduling, driving operational efficiency in fast-paced retail environments.

Overview

17
17
years of professional experience

Work History

Store Manager

EG Fuel Australia
04.2019 - 03.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.

Store Manager

Woolworths Petrol
08.2008 - 04.2019
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.

Education

Certificate IV Bookkeeping And Accounting - Bookkeeping

Think Academy

Year 10 Certificate -

Broken Hill High School
Broken Hill, NSW
12.1994

Skills

  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Team leadership
  • Friendly and positive
  • Shift scheduling
  • Cash management
  • Retail inventory management
  • POS systems
  • Recruitment and hiring

Timeline

Store Manager

EG Fuel Australia
04.2019 - 03.2025

Store Manager

Woolworths Petrol
08.2008 - 04.2019

Certificate IV Bookkeeping And Accounting - Bookkeeping

Think Academy

Year 10 Certificate -

Broken Hill High School

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Kelly Bennett