Summary
Overview
Work History
Skills
Employmentsummary
Availability
References
Certification
Additional Information
Timeline
Generic
Kelsey Atrens

Kelsey Atrens

Adelaide

Summary

Organized and dependable Administration Officer, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Overview

13
13
years of professional experience
1
1
Certification

Work History

Administrator Officer

Private Consultantcy Firm
03.2024 - Current
  • Deliver professional customer service to visiting clients
  • Provide administrative support
  • Perform general office duties
  • Prepare meeting minutes
  • Handle various tasks, including timesheet entry
  • Maintain the archival database
  • Assist in document formatting.
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Entered and maintained departmental records in company database.

Business Services Assistant - Previously Client Floor Receptionist/Administration Assistant - Rounds Clerk

MinterElison
09.2018 - 02.2023
  • Incoming and outgoing mail
  • Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
  • Internal systems knowledge
  • Assistance with client floor duties and support
  • High volume document production
  • Facilitated court filings and managed rounds for legal proceedings
  • Handled including cheque handling and banking responsibilities
  • Receptionist Administration services
  • Switchboard management
  • Successfully completed tasks under pressure, consistently meeting deadlines
  • Demonstrated proficiency in client service and professional administration
  • Provided exceptional customer service, ensuring prompt responses to client inquiries and delivering accurate reports
  • Fostered strong working relationships with clients and colleagues, contributing to a cooperative work environment.
  • Handled confidential information professionally.
  • Monitored levels of office supplies, proactively ordering stock when necessary to avoid shortages.
  • Improved client satisfaction by efficiently managing and prioritizing tasks in the Business Services department.
  • Engaged with customers to build business relationships.

Legal Receptionist - Administration Assistant/Round's Clerk

Iles Selley Lawyers
09.2011 - 03.2016
  • Greet clients and visitors in a professional and friendly manner
  • Answer and direct phone calls to appropriate individuals
  • Schedule appointments and maintain calendars for lawyers and staff
  • Prepare and distribute incoming and outgoing mail
  • Assist with basic legal research tasks as directed
  • Manage office supplies and inventory
  • Coordinate conference room bookings and prepare meeting rooms
  • Process invoices and expenses
  • Provide administrative support to legal team members as needed.
  • Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the firm.
  • Handled client inquiries in a professional and timely manner, resulting in a high level of customer satisfaction and trust in the firm.
  • Increased efficiency in handling legal documents by creating an organized filing system for easy access and retrieval.
  • Contributed to a positive work environment by collaborating with team members on various administrative tasks and projects.
  • Successfully juggled competing priorities and deadlines, ensuring that all tasks were completed accurately within the required timeframe.
  • Improved accuracy of client information by maintaining up-to-date records in the firm''s database system.
  • Enabled smooth daily operations of the office through management of supplies inventory levels and placing orders when required.
  • Facilitated effective communication between, fee earners, paralegals, and clients by managing phone calls, emails, and messages promptly.
  • Ensured prompt delivery of legal documents to clients via mail or courier service, promoting effective communication within deadlines.
  • Assisted paralegals with document production tasks such as copying forms or scanning files into electronic format.
  • Filed documents with courts on behalf of firm.

Skills

  • Customer Service Excellence
  • Administrative Support
  • Client Relationship Management
  • Process Improvement
  • Team Collaboration
  • Conflict Resolution
  • Technical Support
  • Recruitment and Training
  • Mentoring and Development
  • Handling Difficult Situations
  • Attention to Detail
  • Office Administration
  • MS Office
  • Documentation And Reporting
  • Personable and Approachable
  • Data Confidentiality
  • Relationship Development
  • Information Management
  • Multi-Line Phone Systems

Employmentsummary

With over a decade of dedicated experience in reception administration and customer service, I have cultivated a versatile skill set tailored to be adaptable. 

Skilled in creating positive first impressions, I warmly greet clients and visitors, setting a welcoming tone for their experience. 

Throughout my career, I remain committed to delivering exceptional service, embracing change, and contributing positively to team success.



Availability

Monday/Tuesday/Friday

References

Available upon request

Certification

Upcoming

  • First Aid Training - June 2024
  • Report Abuse and Neglect - July 2024
  • Working with child clearance - Processing

Additional Information

Further Education

Certificate in Business Administration and Management - Starting July 2024

Timeline

Administrator Officer

Private Consultantcy Firm
03.2024 - Current

Business Services Assistant - Previously Client Floor Receptionist/Administration Assistant - Rounds Clerk

MinterElison
09.2018 - 02.2023

Legal Receptionist - Administration Assistant/Round's Clerk

Iles Selley Lawyers
09.2011 - 03.2016

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Kelsey Atrens