Kelsie Latcham
Penola
Summary
Dedicated and versatile professional with a Bachelor of Paramedic Science and a Certificate III in hairdressing, complemented by seven years of experience as a clinical assistant and medical receptionist in a radiology clinic. Possesses strong customer service skills honed through roles in healthcare, retail, hairdressing, and hospitality, including demanding environments such as weddings and event venues. Adept at managing administrative tasks, patient care, and client interactions with professionalism and attention to detail. A proven ability to multitask, build rapport with diverse clientele, and contribute effectively to team success.
Overview
18
18
years of professional experience
Work History
Receptionist / Clinical Assistant
Noosa Radiology
02.2017 - 11.2024
- Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated patient records.
- Answered phone promptly and directed incoming calls to appropriate departments.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted in minor procedures under direct supervision of healthcare providers, ensuring patient safety and comfort.
- Equipped patients with assistance required for basic care.
- Conducted pre-appointment patient assessments to streamline the consultation process for healthcare professionals.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA Australia regulations and medical office policies.
- Handled transactions and payments records accurately.
Hairdressing Apprentice
Kenewin Ave Salon
06.2013 - 11.2016
- Performed hair colouring, chemical styling, cuts and styling hair.
- Assisted hair stylists with colour work by applying base colours and toners.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Developed time management skills by balancing multiple appointments and tasks simultaneously.
- Educated customers on products to maximize benefits.
- Expanded knowledge of current industry trends and techniques through continuous education and research.
Retail Assistant
Sanity
11.2012 - 11.2014
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to sales and popularity.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
Hairdressing Apprentice
Embrace Hair Salon
01.2010 - 12.2012
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Styled hair for clients for special events and occasions.
- Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.
- Contributed to a clean and organized work environment by maintaining proper sanitation of tools and workstations.
- Assisted in boosting salon revenue by promoting and selling hair care products to customers.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
- Performed beauty treatments with precision, maintaining high standards of hygiene and customer satisfaction
Waitress
The Sanctuary Venue
01.2007 - 10.2010
- Delivered exceptional service to guests, ensuring a positive dining experience during weddings and events.
- Addressed and resolved guest inquiries and complaints promptly and professionally.
- Effectively communicated with guests and team members to ensure smooth operations.
- Supported colleagues during high-pressure moments to maintain efficient operations.
- Maintained venue cleanliness and adhered to event-specific presentation standards.
- Handled diverse roles, from serving to setting up and breaking down event spaces
- Assisted with the setup and cleanup of event spaces.
Education
Bachelor of Science - Bachelor of Paramedic Science
University of The Sunshine Coast
Sunshine Coast, QLD04-2025
GED -
TAFE Queensland
QLD11-2016
High School Diploma -
Chancellor State College
QLD11-2010
Skills
- Customer Service
- Interpersonal and Communication
- Health care and clinical skills
- Administrative skills
- Technical skills
- Adaptability and problem solving
- Team work and collaboration
- Attention to detail
Timeline
Receptionist / Clinical Assistant
Noosa Radiology
02.2017 - 11.2024
Hairdressing Apprentice
Kenewin Ave Salon
06.2013 - 11.2016
Retail Assistant
Sanity
11.2012 - 11.2014
Hairdressing Apprentice
Embrace Hair Salon
01.2010 - 12.2012
Waitress
The Sanctuary Venue
01.2007 - 10.2010
Bachelor of Science - Bachelor of Paramedic Science
University of The Sunshine Coast
GED -
TAFE Queensland
High School Diploma -
Chancellor State College
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