Kerrie Lacey

Key Responsibilities:

• Planning and facilitating weekly study sessions for students undertaking courses in News Reporting; Creative Writing; Intercultural Communication; and Ideas, Innovation and Communication
• Actively promoting the PASS program.

Key Achievements:

• Receiving positive feedback from students attending and mentors observing my sessions
• Delivering seven professional development sessions for staff.

Key Responsibilities:

• Writing profiles of businesses for sale by following the creative brief, conveying the story of the business, and summarising essential information required to make a purchasing decision (strengths, weaknesses and potential opportunities).
• Editing the profile to a publishable standard.

Key Achievements:

• Writing and editing eight individual business profiles from diverse industries, one of which sold for seven figures.

Key Responsibilities:

• Providing quality customer service and eye care by getting to know customers' needs, educating them about eye health and helping with product selection.

Key Achievements:

• Working individually and as part of a team to achieve monthly sales targets.

Key Responsibilities:

• Overseeing daily operations of the practice and practice management systems to promote smooth service delivery and a positive work environment
• Providing front-facing customer service (welcoming and setting up new patients, scheduling appointments, taking payments, etc.)
• Performing general administration duties (invoicing, ensuring valid patient referrals, etc.).

Key Achievements:

• Training and managing four Administration Assistants in conjunction with the Director.

Key Responsibilities:

• Improving system responses and outcomes for people with severe and persistent mental illness by facilitating better coordination of services
• Being a point of contact for clients and thier families, carers and service providers

Key Achievements:

• Helping a young homeless woman with an intellectual disability and mental health issues to access housing and support to live independently in her own home.

Key Responsibilities:

• Providing psychosocial rehabilitation support services to people with mental illness by using the Collaborative Recovery Model to identify their strengths and values and live a meaningful life
• Working with clients and their support networks to create and review Individual Service Plans
• Providing practical support to develop independent living skills and build community connections.

Key Achievements:

• Helping a woman with intellectual disability and schizophrenia achieve her goal of being able to do her grocery shopping independently.

Key Responsibilities:

• Providing quality customer service by applying the principles of relationship selling
• Working individually and as part of a team towards the achievement of sales targets
• Performing administrative tasks (processing sales, banking, and inventory).

Key Achievements:

• Receiving 10 sales awards for exceptional customer service
• Managing the store during late-night trading, weekends and Store Manager absences.