Kerrie Toogood
Freeling
Summary
Reliable and punctual employee who possesses an excellent work ethic, with more than 15 years’ experience in customer service, with 1 year of management experience. Quickly learns new concepts and skills and is passionate about helping clients and creating a memorable experience. Areas of expertise include cash management, sales, client relations, a broad range of office/admin duties including handling confidential customer records, filing, invoicing and creating, updating and monitoring spreadsheets using Microsoft excel. Confident with merchandising and exceptional customer service. I am a self-motivated team player who also works well independently. Outgoing and efficient with the capacity to multi-task and prioritise work.
Overview
21
21
years of professional experience
Work History
Employment Consultant
WISE Employment
11.2023 - Current
- Managed caseloads of up to 90 fortnightly clients in search of gainful employment.
- Improved client marketability by identifying transferable skills from previous work experiences to target new industries or roles.
- Collected and analysed information to monitor compliance outcomes and identify and address trends of non-compliant behaviour.
- Recognised client employment barriers and devised strategies to resolve.
- Collaborated with employers to identify job openings, matching candidates with suitable employment
- Liaising and negotiating with internal and external organisations
- Organising and running of multiple group activities and workshops (social and formal)
Optical Dispenser
Specsavers
10.2018 - 11.2023
- Retail manager at the Nuriootpa location, July 2022 to July 2023
- Directing staff and delegating tasks appropriately to ensure efficient running of the clinic and store
- Administration duties
- Monitoring KPIs, planning and implementing strategies to achieve targets and goals
- Conducting team meetings and activities, one on one meetings, hard conversations and offering positive and constructive feedback
- Taking part in interviewing and onboarding process of new staff as well as training new and existing staff
- Health checks / Pre checks using specialised equipment
- Building customer rapport for returning business
- Answer incoming telephone calls with professional and knowledgeable responses
- Inform customers about sales and promotions in a friendly and engaging manner
- Placing special merchandise orders, monitoring stock levels and ensuring the removal of any out of stock and expired stock
- Open and close the store, which includes counting cash drawers, making bank deposits, cleaning, shutting down equipment, etc
- Balance the needs of multiple customers simultaneously in a fast-paced retail environment
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Managed appointment scheduling, check-in and check-out procedures, verified patient information, and submitted lens orders.
- Skillfully handled customer complaints, resolving issues promptly and professionally to maintain client loyalty.
Optical Dispenser
Laubman & Pank (luxottica)
03.2014 - 06.2017
- As above
- The duties for optical dispenser duties are much less the same as already listed in the above description of duties.
Sales associate
Sunglass Hut (luxottica)
02.2010 - 03.2014
- Management duties, including; KPI monitoring, rostering of staff, assist staff with issues, liaised with area manager on targets and tactics, etc
- Recommended complementary purchases to customers, increasing revenue.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organised racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Sales assistant
Pinnaroo Computers
01.2004 - 05.2006
- Received and processed cash and credit payments for in-store purchases
- Worked as a team member to provide the highest level of service to customers
- Maintained friendly and professional customer interactions
- Met incoming customers and provided immediate assistance
- Organised items in visually appealing manner
- Software installation and delivery & installation of computers
- Answering phones, appointment making, taking messages.
Education
Working with children check -
Government of SA
01.2023
Cert IV -
ExCellence in Education and training
01.2011
Cert III -
ExCellence in Education And Training
01.2011
Year 11 -
Murrayville Community college
01.2007
Skills
- Exceptional verbal/written communication
- Cash handling accuracy
- Excellent negotiating tactics
- Time management ability
- Cheerful and energetic
- Dedicated team player
- Relationship selling
- Organised
References
- Emma WIKAIRA, Wise Employment, 0448789053
- Wei-hao Hsu, Specsavers Nuriootpa, 0432485948
- Jodie MCnamara, Specsavers Nuriootpa, 0408814783
- Kim Fellenberg, Specsavers Parabanks, 0431027413
- Simon Vaughan, Pinnaroo Computers, 0498557594
Timeline
Employment Consultant
WISE Employment
11.2023 - Current
Optical Dispenser
Specsavers
10.2018 - 11.2023
Optical Dispenser
Laubman & Pank (luxottica)
03.2014 - 06.2017
Sales associate
Sunglass Hut (luxottica)
02.2010 - 03.2014
Sales assistant
Pinnaroo Computers
01.2004 - 05.2006
Cert IV -
ExCellence in Education and training
Working with children check -
Government of SA
Cert III -
ExCellence in Education And Training
Year 11 -
Murrayville Community college
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