KETEVAN BACHALIASHVILI
Riyadh,Saudi Arabia
Summary
Motivated individual offers bar and restaurant experience to Head Waitress role. Supervises teams to maintain standards and achieve customer satisfaction. Flexible and adaptive to meet changing priorities in fast-paced service environments.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Head waitress
Sushisamba
Riyadh, Riyadh Region
07.2024 - Current
- Adapted quickly to unexpected situations like sudden influx of guests or shortage of supplies ensuring uninterrupted service.
- Checked guest satisfaction regularly through personal interaction assuring positive dining experiences every time.
- Managed efficient service delivery during peak hours by expertly delegating duties to waiting staff.
- Created an inviting atmosphere for customers through a professional, courteous approach.
- Ensured customer satisfaction with prompt, accurate orders.
- Maintained high standards of cleanliness and hygiene in dining areas.
- Facilitated smooth communication between kitchen and front-of-house staff for improved service efficiency.
- Resolved customer complaints promptly ensuring repeat business.
- Trained new waitstaff to maintain service excellence across the team.
Bartender/Barista
Communal Social Bar
Jeddah, Mecca Region
06.2024 - 12.2024
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Provided excellent service to customers, resulting in repeat business.
- Demonstrated knowledge of drink recipes for improved customer experience.
- Recommended drinks to customers, increasing overall sales.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Implemented new cocktail recipes by researching current trends in the industry.
- Ensured compliance with all health and safety regulations by regular inspections and maintenance checks.
- Collaborated with team members to provide seamless service during busy periods.
- Trained new staff members effectively, ensuring top-notch service standards were maintained.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Welcomed guests with friendly conversation and fun atmosphere.
Head Waitress
Novikov international
Riyadh, Riyadh Region
12.2021 - 03.2022
- Improved customer satisfaction by providing efficient and friendly service.
- Managed table settings for enhanced dining experience.
- Collaborated with kitchen staff to ensure order accuracy.
- Maintained clean and organised dining area for customer comfort.
- Showcased extensive knowledge of menu items, heightened customer decision making.
- Met special dietary requests with careful preparation and presentation of dishes.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
Waitress
Daydream Univaersal
Tbilisi, Georgia
04.2021 - 11.2021
- Enhanced guest satisfaction through attentive and prompt service.
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Maintained excellent level of service in busy and demanding restaurant environment.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
kids club attendant
Rixos Premium Dubai
Dubai, UAE
06.2019 - 01.2020
- Completed duties to deliver on targets with accuracy and efficiency.
- Displayed energy and enthusiasm in fast-paced environment.
- Applied positive customer service approach to increase satisfaction levels.
Receptionist
Hotel ShardenVilla
Tbilisi, Georgia
12.2017 - 05.2019
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Answered telephone calls per day, compiling detailed notes and promptly forwarding as required.
Hostess
Idash Club Hotel
Marmaris, Turkey
04.2017 - 11.2017
- Enhanced guest experience by welcoming patrons warmly upon arrival.
- Managed reservations and seating arrangements for smooth operations.
- Collaborated with the serving staff to streamline service delivery.
- Updated table status on restaurant management software for accurate tracking.
- Escorted guests to their tables, providing detailed menu information when needed.
- Took telephone bookings accurately, reducing chances of double booking or errors.
Front desk administrator
Hotel Eurasia
Tbilisi, Georgia
07.2011 - 03.2017
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained an organised reception area for a professional business environment.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Assisted with administrative tasks, improving overall functionality of the office.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Upheld confidentiality with sensitive information handling procedures.
- Handled phone calls and emails for efficient communication.
- Managed visitor log with precision to maintain security.
Education
Diploma - Economics
Tbilisi State Uniersity
Tbilisi 09.2009 - 06.2013
Skills
- Reservation management
- Order taking efficiency
- POS system operation
- Customer complaint resolution
- Staff rota organisation
- Food allergen understanding
- Fine dining experience
- Multilingual communication
- Multi-Tasking capacity
- Up-Selling techniques
- Training new staff
- Clear verbal communication
- Professional demeanour
- Adaptable to change
Languages
English
Advanced
Georgian
Native
Russian
Upper intermediate
Turkish
Upper intermediate
Timeline
Head waitress
Sushisamba
07.2024 - Current
Bartender/Barista
Communal Social Bar
06.2024 - 12.2024
Head Waitress
Novikov international
12.2021 - 03.2022
Waitress
Daydream Univaersal
04.2021 - 11.2021
kids club attendant
Rixos Premium Dubai
06.2019 - 01.2020
Receptionist
Hotel ShardenVilla
12.2017 - 05.2019
Hostess
Idash Club Hotel
04.2017 - 11.2017
Front desk administrator
Hotel Eurasia
07.2011 - 03.2017
Diploma - Economics
Tbilisi State Uniersity
09.2009 - 06.2013
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