Keval Thakkar
Windsor Gardens
Summary
Dynamic Dispatch Officer at EC Carpets with expertise in WMS operation and a proven track record of enhancing dispatch efficiency. Skilled in supply control and optimizing resource allocation, I successfully improved operational workflows, resulting in reduced lead times and elevated customer satisfaction. Committed to excellence in warehouse operations and team collaboration.
Overview
12
12
years of professional experience
Work History
Dispatch Officer
EC Carpets
07.2023 - Current
- Managed a high volume of incoming & outgoing goods and material from warehouse.
- Maintain KPI's for dispatch goods for day to day.
- Improved dispatch efficiency by implementing advanced scheduling techniques and optimizing resource allocation.
- Participated in regular interdepartmental meetings to discuss ongoing issues and develop solutions for improving dispatch operations.
- Process urgent and regular orders day to day orders.
- Pickup from bay, scan and put away.
- Supply nonstop material to production line.
- Monitored dispatcher workload levels daily to maintain optimal staffing ratios and prevent burnout among team members.
- Introduced WMS to improve data sharing capabilities within the dispatch team, promoting more efficient operations overall.
- Safely working and operating with forklift designated area.
Warehouse Administrator
RFI
02.2021 - 07.2023
- Managed daily warehouse operations, ensuring adherence to safety regulations and maintaining a clean work environment.
- Conducted regular audits of warehouse inventory to maintain accuracy and prevent discrepancies in stock levels.
- Maintained accurate records of incoming shipments, ensuring proper documentation for customs compliance purposes when necessary.
- Supervised a team of warehouse associates, delegating tasks effectively to ensure smooth daily operations.
- Collaborated with other departments to address any logistical concerns or challenges promptly.
- Streamlined shipping procedures, reducing errors and decreasing lead times for customers'' orders.
- Reduced order processing time by coordinating with cross-functional teams and optimizing workflow procedures.
- Enhanced customer satisfaction levels with timely order fulfillment and accurate inventory tracking.
Quality Control Officer
Jurlique International
09.2019 - 01.2021
- Collaborated with production teams to identify areas for improvement and implement corrective actions for better product outcomes.
- Played an integral part in new product development projects by providing valuable input on quality considerations and potential obstacles.
- Approved incoming materials by confirming specifications and taking measurement tests.
- Documented inspection results by completing logs.
- Improved customer satisfaction with consistent delivery of high-quality products, adhering to strict industry standards.
- Inspected incoming products for adherence to labelling laws and company quality standards.
- Inspected items and compared against standards to meet regulatory requirements.
Service Deli Officer
Reliance Jio
05.2017 - 08.2019
- Led cross-functional teams to deliver complex projects on time and within budget constraints.
- Enhanced client satisfaction by providing timely support and resolving issues effectively.
- Facilitated effective communication between internal teams and external partners to ensure seamless coordination during project execution phases.
- Achieved high levels of customer satisfaction by consistently exceeding performance targets across multiple projects.
- Reduced costs by optimizing resource utilization and eliminating redundancies in the service delivery process.
- Collaborated with stakeholders to define project requirements and set realistic expectations for service delivery outcomes.
- Served as the primary point of contact for clients, addressing concerns promptly and professionally.
- Organized and updated databases, records and other information resources.
- Optimized repeat customer complain and rectify within SLA
Quality & Project Engineer
NEC Technologies
03.2013 - 07.2019
- Provided technical expertise throughout all phases of the project, ensuring accurate execution of designs and specifications.
- Maintained records for each project and engineering discipline.
- Determined and scheduled priorities as required to progress engineering work.
- Commissioning of different network equipments.
- Troubleshooting for network outage
- Conduct site inspection visit and quality check of the installation.
- Optimized resource allocation by thorough planning and analysis, maximizing project profitability.
- Coordinated with regulatory bodies to ensure project compliance, avoiding legal and financial repercussions.
- Verified plan documentation to meet client requirements and vision.
Education
Bachelors of Engineering - Electronics And Communications Engineering
Tilka Manjhi Bhaglpur University
Bhaghalpur, India06-2015
Dipoma in Engineering - Electronics And Communications Engineering
Gujarat Technological University
Waghodia, India06-2012
Skills
- WMS operation
- Warehouse operations
- Time management
- Multitasking and organization
- Verbal and written communication
- Data entry
- Work order management
- Conflict resolution
- Database updates
- Database management
- Organizational skills
- Procurement expertise
- Materials planning
- ERP systems proficiency
- Stock control
- Customer satisfaction
- Client relationship management
- Service level agreement management
- ITIL framework
- Quality monitoring
Timeline
Dispatch Officer
EC Carpets
07.2023 - Current
Warehouse Administrator
RFI
02.2021 - 07.2023
Quality Control Officer
Jurlique International
09.2019 - 01.2021
Service Deli Officer
Reliance Jio
05.2017 - 08.2019
Quality & Project Engineer
NEC Technologies
03.2013 - 07.2019
Bachelors of Engineering - Electronics And Communications Engineering
Tilka Manjhi Bhaglpur University
Dipoma in Engineering - Electronics And Communications Engineering
Gujarat Technological University
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