Khadeija Abdallah Gamar-Alanbia

*Maintained a 95% score in positive gust review feedback.

*Meeting and greeting guests with the lobby before checking them in .

* Record daily occupancy and rate totals.

* Responsible for registering guests on the hotel rewards program and issuing accompanying vouchers and complimentary items.

* Facilitate check in and check out procedures for all guests.

* Run the settlement process for for credit card transactions daily and record revenue totals to generate reports for the the accounting department.

* Settle corporate accounts and submitting to company clients for payment.

* Answer telephone and in-person queries about hotel services and facilities.

• Organized and updated databases, records and other information resources.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
• Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
• Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
• Identified opportunities to streamline processes and improve office operations and efficiency.

• Helped with planning and hosting of marketing events.
• Assisted in creating written, video and image content for marketing channels.
• Sat with marketing team members to learn new tasks and determine best tactics for solving challenges.
• Scheduled social media postings to advertise products and generate site traffic.
• Worked directly with company clients managing Google accounts.
• Managed a total of over $ 40.000 in ad spend per month.
• Achieved average of 200% ROAS over all ad accounts.
• Collaborated with team members to help expand marketing channels.
• Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
• Contributed to mock-ups, email campaigns, and social media content.
• Participated in brainstorming meetings to develop marketing collateral.
• Wrote copy for social media posts, promotional emails and other marketing collateral.
• Researched interesting and relevant content to capture interest and improve site traffic.

• Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Supported student physical, mental, and social development using classroom games and activities.
• Incorporated multiple types of teaching strategies into classroom.
• Facilitate student learning through the Academy of Reading program Face to Face Interventions with students.
• Constructed power point presentation to staff for the committee studies department.
• Serve in various education levels and learning areas Implement designated lesson plans Practice positive classroom management.
• Revise curriculum to meet the needs of students and state standards.
• Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
• Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
• Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
• Planned and implemented integrated lessons to meet national standards.
• Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives