Khadija Nooruddin
Jeddah,Saudi Arabia
Summary
Dynamic professional with expertise in Oracle ERP and Database management, CRM systems, and Genesys solutions. Proficient in Microsoft Office Suite, including Outlook, Word, PowerPoint, and Excel, as well as IGrafix and PARIS platforms. Skilled in website updates using Team Site HTML and adept at utilizing Adobe Photoshop for creative projects. Experienced in video editing and call center operations with Avaya systems. Committed to leveraging technical skills to drive organizational success and enhance customer engagement.
Overview
17
17
years of professional experience
7
7
years of post-secondary education
Work history
PA – Personal Assistant
Servcorp (Serviced Offices)
Jeddah, Mecca Region
2025.05 - Current
- Managing executive schedules, meetings, and travel arrangements
- Handling correspondence, documentation, and office coordination
- Assisting with client communications and administrative support
- Handling new client registrations and potential leads
- Coordinated complex schedules and appointments for senior executives, ensuring optimal time management.
- Maintained office supplies and equipment, ensuring functionality and availability for staff needs.
- Managed expense reports accurately for budget control purposes.
- Managed complex calendars and scheduled appointments to optimize executive time.
Customer Care Representative
Elm Company – HUIC (Hajj & Umrah Information Center)
Jeddah
2023.05 - 2024.09
- Assisted Hajj & Umrah Companies by providing accurate and timely information on Hajj & Umrah procedures, bookings, and regulations.
- Handled inbound and outbound calls efficiently, ensuring high level of customer satisfaction.
- Managed over 100 customer calls per day.
- Adapted quickly to daily system updates, troubleshooting issues and guiding customers through technical processes.
- Collaborated with team members and supervisors to enhance call center performance and resolve escalated cases.
- Demonstrated strong communication and problem-solving skills in fast-paced, multilingual environment.
Data Entry – Fleet Control
Shift INC.
Jeddah, Mecca Region
2023.03 - 2023.05
- Entered, updated, and verified data for quick and periodic maintenance of fleet of over 5,000 vehicles.
- Monitored and tracked maintenance schedules to ensure timely service and minimize operational disruptions.
- Collaborated with maintenance and operations teams to streamline data accuracy and workflow efficiency.
- Ensured compliance with company policies and industry standards in fleet record management.
Call Center Specialist (Seasonal)
Ministry of Hajj & Umrah (Elm Company)
Jeddah, Mecca Region
2022.05 - 2022.08
- Worked as call center agent during season 2022
Administrative Assistant III
King Saud bin Abdulaziz University for Health Sciences
Jeddah
2016.10 - 2020.01
- Assisted students and doctors with troubleshooting issues on Blackboard and smart boards, ensuring seamless access to learning materials.
- Managed user accounts, system configurations, and course content updates to maintain platform efficiency.
- Conducted training sessions and created user guides to help faculty and students navigate e-learning tools effectively.
- Coordinated with IT department to resolve technical issues and implement system enhancements.
- Ensured compliance with university standards for digital education and supported integration of new technologies.
Workshop Executive Coordinator
HANCO Holding, Jeddah, KSA
Jeddah, KSA
2014.10 - 2016.11
- Managed and tracked maintenance schedules, repair approvals, and cost estimates for fleet operations
- Ensured timely communication of technical updates, financial approvals, and business requirements between departments.
- Supported process improvements to optimize workshop efficiency and reduce downtime for vehicles
Sales Representative
VASCO (Tasheel for Schengen visas) Jeddah, KSA
Jeddah, KSA
2014.07 - 2014.09
- Assisted applicants with visa requirements, form submissions, and documentation to ensure smooth processing.
- Managed customer inquiries, ensuring accurate information and high level of service satisfaction
- Worked closely with embassy representatives and internal teams to streamline visa application procedures.
- Maintained up-to-date knowledge of visa policies and procedures to provide accurate guidance to applicants.
Marketing Executive Officer
Zultec Company, Jeddah, KSA
Jeddah, KSA
2013.01 - 2014.08
- Managed after-sales services, ensuring prompt resolution of customer inquiries and complaints to enhance brand loyalty.
- Analyzed sales data and customer feedback to optimize marketing strategies and improve service quality.
- Conducted market research to understand customer preferences and improve product positioning.
Marketing Officer
Singapore Airlines, Jeddah, KSA
Jeddah, KSA
2012.01 - 2012.08
- Translated and localized airline’s website content into Arabic using HTML, ensuring accurate and culturally relevant communication.
- Created and customized travel packages to promote Singapore Airlines' services and attract diverse customer segments.
- Collaborated with sales and marketing teams to enhance brand visibility in Arabic-speaking regions.
- Assisted in digital marketing efforts, including content updates and promotional campaigns
HR Coordinator
Aziziya Panda United (Savola Group), Jeddah, SA
Jeddah, SA
2011.11 - 2012.01
- Verified and processed new hire documents, ensuring compliance with company policies and labor regulations.
- Coordinated with different departments to facilitate smooth onboarding and system integration for new employees.
- Provided administrative support in recruitment and employee lifecycle management.
- Created and assigned employee IDs in Oracle HR system, ensuring accurate documentation and payroll processing.
Meet and Greet Specialist
KAUST and ARAGON Consulting, Thuwal, KSA
Thuwal, KSA
2009.07 - 2009.09
- Assisted in welcoming and guiding VIP guests, dignitaries, and officials during university’s inauguration event.
- Worked closely with Aramco and KAUST representatives to uphold high standards of hospitality and event management.
- Provided real-time support and information to guests, ensuring smooth event operations.
Education
Bachelor’s degree - Business Administration, Human Resources
King Abdulaziz University
Jeddah 2008.01 - 2015.01
Skills
- Oracle (ERP, Data Base)
- CRM
- Genesys
- Microsoft Office (Outlook, Word, Power point, Excel)
- IGrafix
- PARIS
- Team site (HTML) (to update website)
- Acrobat
- Adobe Photoshop
- Video Editing
- Call center Avaya
Training Experience
Training Specialist – Call Center
Elm Company – HUIC (Hajj & Umrah Information Center)
- Designed and delivered training programs to enhance agent performance and customer service skills.
- Conducted daily updates and refresher sessions on evolving Hajj & Umrah system to ensure operational efficiency.
- Developed training materials, including guides, role-play scenarios, and e-learning content, to support continuous learning.
- Monitored agent performance through assessments and coaching, providing constructive feedback for improvement.
- Collaborated with IT and operations teams to streamline system training and troubleshoot technical challenges.
- Ensured compliance with service quality standards and optimized training strategies to enhance customer satisfaction.
Languages:
Arabic: (Fluent)
English: (Fluent)
Urdu:(Fluent)
Hobbies:
Scuba Diving, climbing, Painting, Socializing and Traveling.
References:
Upon request
Timeline
PA – Personal Assistant
Servcorp (Serviced Offices)
2025.05 - Current
Customer Care Representative
Elm Company – HUIC (Hajj & Umrah Information Center)
2023.05 - 2024.09
Data Entry – Fleet Control
Shift INC.
2023.03 - 2023.05
Call Center Specialist (Seasonal)
Ministry of Hajj & Umrah (Elm Company)
2022.05 - 2022.08
Administrative Assistant III
King Saud bin Abdulaziz University for Health Sciences
2016.10 - 2020.01
Workshop Executive Coordinator
HANCO Holding, Jeddah, KSA
2014.10 - 2016.11
Sales Representative
VASCO (Tasheel for Schengen visas) Jeddah, KSA
2014.07 - 2014.09
Marketing Executive Officer
Zultec Company, Jeddah, KSA
2013.01 - 2014.08
Marketing Officer
Singapore Airlines, Jeddah, KSA
2012.01 - 2012.08
HR Coordinator
Aziziya Panda United (Savola Group), Jeddah, SA
2011.11 - 2012.01
Meet and Greet Specialist
KAUST and ARAGON Consulting, Thuwal, KSA
2009.07 - 2009.09
Bachelor’s degree - Business Administration, Human Resources
King Abdulaziz University
2008.01 - 2015.01