Summary
Overview
Work history
Education
Skills
Timeline
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KHADIJAH ALKUDISI

Riyadh

Summary

Accustomed to delivering exceptional customer service in fast-paced environments. Capable of streamlining processes and operations to enhance customer experience and satisfaction. Known for superior communication skills and problem-solving ability, with focus on maintaining high levels of customer retention and loyalty.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work history

Senior customer service officer

Majorel
Riyadh
03.2023 - Current
  • My work as a technical support employee focuses on providing solutions to customer problems through social media
  • Analyze the apparent problems and how to solve them, if possible, at the same time
  • Escalate problems to the responsible department and follow up with them to provide the best support to the customer
  • Participate in supporting other departments if needed to ensure customer satisfaction
  • Experience in using the Jira system to report technical problems
  • Effectively interact with the Help Scout system to manage customer requests and improve the technical support experience
  • Good knowledge of dealing with various technical systems and analyzing data using Excel such as (Pivot Table, Charts)

Customer Service Officer

Smartlink
Riyadh
03.2022 - 03.2023
  • Receiving customer calls, answering their inquiries, and providing the required services to them
  • Transferring customer complaints to the responsible department
  • Providing weekly reports to management on customer inquiries and problems

Debt Collector

Prime Legal Support
Riyadh
02.2019 - 05.2019
  • Contacting customers by phone to remind them of their outstanding debts and following up with them to settle their overdue accounts
  • Offering discounts and promotions to encourage customers to pay their arrears early
  • Submit monthly and weekly reports to the reporting officer in the administration

Education

Bachelor - Financial Banking

Imam Mohammed bin Saud university
Riyadh
09.2013 - 08.2018

Skills

  • Problem-solving
  • Flexibility and adaptability to change
  • Communication skills
  • Customer satisfaction
  • Teamwork
  • Data analysis
  • CRM software expertise
  • Microsoft office suite proficiency
  • Multitasking proficiency
  • Outbound calls
  • Social media interaction

Timeline

Senior customer service officer

Majorel
03.2023 - Current

Customer Service Officer

Smartlink
03.2022 - 03.2023

Debt Collector

Prime Legal Support
02.2019 - 05.2019

Bachelor - Financial Banking

Imam Mohammed bin Saud university
09.2013 - 08.2018

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KHADIJAH ALKUDISI