Summary
Overview
Work history
Education
Skills
Websites
Languages
Technical Skills
Certifications
Achievements
Computer Proficiency
Timeline
Generic
Khaja Abdul Mudassir

Khaja Abdul Mudassir

Riyadh,Kingdom of Saudi Arabia

Summary

A highly skilled IT professional with extensive expertise in IT Service Management (ITSM) and network administration. Known for strong analytical thinking, problem-solving capabilities, and a detail-oriented approach to project planning and vendor management. Demonstrates excellent interpersonal and communication skills, with a calm and composed presence in fast-paced or high-pressure environments. Adept at applying ITIL best practices to optimize service delivery and drive operational efficiency. Possesses a solid foundation in team leadership, conflict resolution, and cross-functional collaboration, with a passion for fostering innovation and continuous improvement in the IT landscape.

Overview

14
14
years of professional experience

Work history

UHD Supervisor

AIRBUS Defence and Space
Riyadh, Kingdom of Saudi Arabia
09.2023 - 06.2025
  • I am working as UHD Supervisor with Airbus Defence and Space for System Integration Engineering, MOI BG Project.
  • Monitored maritime surveillance sensor alarms including Terma Radar, FLIR Cameras, AIS, and RDF systems using SolarWinds and Nagios to ensure 24/7 system availability and initiate immediate escalation of critical alerts.
  • Delivered front-line technical support for daily tickets, addressing faults in sensor hardware and network infrastructure, including Terma Radar systems, Flir cameras, AIS transceivers, RDF units and Styris application.
  • Monitor and respond to trouble tickets submitted by cross-functional departments, delivering first level technical support and ensuring timely resolution in line with SLA requirements.
  • Partnered with Engineering and Technical Competence teams to identify root causes and implement solutions for critical system failures in Maritime Surveillance platforms.
  • Assisted the Technical Support Team (TST) in field activities including system site inspections, scheduled maintenance, and pre-acceptance testing, with direct involvement in identifying and clearing sensor alarms.
  • Responsible for compiling and delivering service impact reports on a daily, weekly, and monthly basis. Ensured immediate escalation and notification of all Minor to Critical incidents, including detailed impact analysis required by customers for operational review.
  • Audited the quality of team-generated support tickets, providing actionable insights and recommendations to improve ticket accuracy, resolution time, and end-user satisfaction.
  • Maintained accountability for weekly reporting of team deliverables, challenges, and outcomes, and conducted data integrity checks to maintain high standards in documentation and service quality.
  • Delegated tasks appropriately, achieved balanced workload among team members.
  • Encouraged open dialogue amongst team members, promoted an inclusive work environment.
  • Monitored employee attendance records for maintaining discipline within the team.
  • Trained new hires and set up mentoring relationships to drive team performance.
  • Logged daily activities and notable incidents during production shifts.
  • Coordinated with other supervisors to maintain consistency across shifts.
  • Updated staff on changes to internal policies and procedures for continued compliance and standardisation.

Smart Building Project Engineer

Machines Talk
Riyadh
05.2022 - 08.2023
  • I worked as Smart Building Project Engineer with Machines Talk for Smart Tower Project, TAWAL.
  • TCN creation at TAWAL TMS for Smart Tower site access.
  • Remote Monitoring system hardware configurations physically or remotely.
  • Site and its sensors mapping at iTOC.
  • Training to vendors team on Smart Tower project.
  • Alarms configurations and its Trouble shooting.
  • Smart Meters connections, configuration and its Mapping at iTOC and TMS.
  • Data validation at various User Interfaces like iTOC and TMS.
  • Various type of reports generation and its validation before submitting to customer.

RAN Engineer

Ericsson AB
Riyadh
05.2011 - 03.2022
  • I worked as RAN Engineer in Ericsson-MS for Saudi Telecom Company (STC).
  • First level surveillance and troubleshooting of GRAN/ WRAN/ LTE and 5G network of STC network.
  • Responsible for acknowledging Trouble tickets from other departments and provide 1st/2nd level support to rectify the problem within set SLA.
  • Handling FDD and TDD ENodeB nodes integration and upgrade, post process analysis and report generation.
  • Perform periodical network backups of Nodes (BSC & RNC) and health checks to determine network status.
  • Service restoration and software upgrade of 2G/3G RBS (3000 and 6000 series).
  • Very familiar and proficient in Ericsson tools like OSS (Operational Support System) tools of Ericsson (Alarm List Viewer, CNA, Fault management, Command Handling, AMOS, Element Manager, OSS Common explorer, Ericsson Network Manager (ENM).
  • Responsible for analysing KPI’s degradation and throughputs and to take proper action in order to solve the issue and restore the service.
  • Working in coordination with the ELS to resolve critical problems faced on the live network to ensure network stability.
  • Provide support to Network Fault Management Engineer (NFM) for activities such as TCN, MDT, Preventive maintenance and pre-acceptance test in alarm clearing, Network optimization instant stats.
  • Hands on experience in installation, Configuration Commissioning, Expansion Cutover & Software Up gradation of RNC 3810/3820/ Evo-8200 / NodeB.
  • Generating daily, weekly & monthly service impact reports. This also includes providing escalation and notification of Minor, Major and Critical incidents/outages to the customer instantly with greater details necessarily required for customer analysis.
  • Coordination with different departments, such as Transmission, Core etc. and for the rectification of the Media Related issues.
  • Expertise in MS Office, Word, Excel, Power Point, Pivot Table, Formulas, Conditional formatting and ETC.

Education

Advance Diploma - Business Management

London School of business & computing
London/UK

Bachelor - Electronics and Communication Engineering

JNTU

M.S - Wireless Communications systems

University of Greenwich
London/UK

Skills

  • Good logical thinking to solve problems
  • Can carry out tasks with attention to every aspect and being industrious and punctual
  • Possessing a calm relaxed approach to situations people or events, control responses to unexpected changes
  • Possess excellent analytical, communication and interpersonal skills
  • Project planning and vendor management
  • Leadership competence
  • Customer services excellence
  • Creative thinking
  • Office and administrative tasks
  • Problem analysis

Languages

English
Arabic
Urdu
Hindi

Technical Skills

IT Service Management & Ticketing Tools:

  • Service Manager, IBM Maximo, BMC Remedy, JIRA, iSense Webtool
  • ITIL Principles, SLA Management

Network Monitoring & Surveillance:

  • SolarWinds, Nagios
  • Styris (Coastal Surveillance System)
  • Smart Meter Tools: ELSTER, CHINT, SMC

Remote Access & File Management:

  • WinSCP, PuTTY

Telecom & Wireless Communication Tools:

  • Ericsson OSS, OSS-RC, ENM (Ericsson Network Manager)
  • CHA (Command Handling), WinFIOL
  • CNA (Cellular Network Administrator)
  • ALV (Alarm List Viewer)
  • LTE Tools: EMAS, EMOS, RTTS, TEMS, NEMO
  • SO-EM (Service on Microwave Tool), M2000
  • MapInfo (v8.5, v10), Minilink Craft (2.20)

Productivity & Office Tools:

  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

Certifications

  • ITIL 4 Foundation Certified.
  • Introduction to Cyber security issued by Cisco.

Achievements

  • Remote Monitoring System Certification received from Invendis Technologies.
  • Appreciation Certified received from Ericsson for the commendable work done during Haj Seasons for STC.
  • Project work done on The Viterbi Decoder from Greenwich University, London.
  • Project work done on camera based remote control security system from Jawaharlal Nehru Technological University, India.

Computer Proficiency

  • Operating System; Windows 9X/XP/2000/2003(server clients)
  • Hardware, Networking (LAN+WAN)
  • Well versed in Routing/Switching/WAN/Protocols Etc.

Timeline

UHD Supervisor

AIRBUS Defence and Space
09.2023 - 06.2025

Smart Building Project Engineer

Machines Talk
05.2022 - 08.2023

RAN Engineer

Ericsson AB
05.2011 - 03.2022

Advance Diploma - Business Management

London School of business & computing

Bachelor - Electronics and Communication Engineering

JNTU

M.S - Wireless Communications systems

University of Greenwich

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Khaja Abdul Mudassir