Khaja Basheeruddin Mohammed
IT Help Desk Supervisor
Riyadh,01
Summary
To work on a challenging position and deliver the high-quality services in the areas of Computer Networking. Where I can utilize my technical skills and work with full dedication to generate high level outputs.
Highly self-motivated with good oral and written communication skills and willingness to take independent responsibility, always demonstrated good leadership and Good rapport with clients in absolving their problems to their entire satisfaction.
Having more than 10 years of experience in the IT industry, during this period my exposure has been vast and varied in the areas of assembling the Computers, Installation of various kind of Operating System and Software’s.Overview
3
3
years of post-secondary education
10
10
years of professional experience
Work History
Help Desk Supervisor
Al Rajhi Bank
Riyadh, Saudi Arabia
11.2011 - Current
- Perform desk‐side support service per user’s pre‐defined/location specific service process
- Manage workflow and service request through Client’s call Service Desk Management System
- Imaging/Re‐Imaging end user desktop and laptop machines
- Software installation, configuration, and troubleshooting for end users Hardware and Software upgrades.
- Network printer installation/configuration
- General Desktop Support/Project Coordination/Move activities.
- High level of customer focus and strong customer support commitment.
- Support and assist colleagues; commit to and be accountable for overall group success.
- Work with other support groups and vendors to provide seamless support to customers
- Configure Cisco IP phone and give access as per hard ware Request.
- Maintain inventory on IT- Asset received from Vendor.
- Installing and configuring client-side VPN
- Manage user Account through ADS Management system. to create user Account.
- Installing & servicing & troubleshooting computer hardware & software.
- Installing applications – MS Office 2016/2019, Adobe products and act,
- Implementation of GHOST and Aaronic servers for speedy installation.
- Managing the computers remotely.
- Hardening windows 10 operating systems as per Policy.
- Configuring Microsoft Outlook using Exchange Servers.
- Adding users and computers to domain.
- Administration and Management of Users, Out’s, user’s rights
- Installation, configuration and troubleshooting and Hardening of Operating Systems as per the company policy.
- Working knowledge in Symantec Endpoint Encryption and decryption software
- Scheduled staff and delivered training materials and information.
- Reviewed employee performance and surveyed customers to determine areas for improvement.
- Conducted in-depth product and issue resolution research to address customer concerns.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Performed tests of functionality, security and performance of different workstations and devices.
Education
Bachelor of Arts - B.com (computers) – Bachelor of Commerce
Kakatiya University
Warangal, India 06.2005 - 07.2008
Skills
Cisco Certified Network Associate
undefinedTimeline
Help Desk Supervisor
Al Rajhi Bank
11.2011 - Current
Bachelor of Arts - B.com (computers) – Bachelor of Commerce
Kakatiya University
06.2005 - 07.2008
Similar Profiles
Saeed AlahmerySaeed Alahmery
Product owner liability specialist at Al-Rajhi BankProduct owner liability specialist at Al-Rajhi Bank
Mashal Al-MutrafiMashal Al-Mutrafi
Financial Management Business at Al Rajhi BankFinancial Management Business at Al Rajhi Bank
Hassan El DadaHassan El Dada
Intern at Al Rajhi BankIntern at Al Rajhi Bank