Khalaf Mohammed
Riyadh
Summary
Detail-oriented Information System Administrator, adept at troubleshooting complex issues, ensuring system security, and optimizing network performance. Demonstrates strong technical skills in Windows and Linux environments, as well as proficiency in scripting and automation tools. Possesses excellent problem-solving abilities, effective communication, and a collaborative approach to working with diverse teams. Equipped with Cisco Certified Network Associate (CCNA) and Security+ certificates. Seeking to join a reputable organization that enables me to benefit from my skills and knowledge in achieving mutual success and advancing together toward achieving the Kingdom’s Vision2030.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Information System Administrator
MADAF Trading and Contracting Co.
07.2023 - Current
- Oversee the daily operations of the company’s network, ensuring that all systems are running smoothly and efficiently
- Install Windows operating systems and necessary drivers on new devices
- Provide technical support for employees’ devices, ensuring smooth operation and resolving technical issues promptly
- Add usernames for new employees in Windows Server, and facilitate seamless integration into the company’s network
- Create and configure email accounts and prepare devices for new employees
- Manage information technology assets, including tracking hardware and software inventory, and ensuring all resources are efficiently utilized
- Troubleshoot and solve network problems to maintain robust and reliable network performance for all users
Customer Service Representative
Extensya
06.2023 - 07.2023
- Responded to customer inquiries promptly and professionally
- Resolved customer complaints by identifying issues and providing effective solutions
- Provided information and recommendations to help customers make informed decisions
- Conducted follow-up calls to ensure customers were satisfied
- Documented and updated customer interactions and transactions in the customer relationship management system
Education
Diploma - Communications and Computer Networks
King Saud University
01.2022
Skills
- Network Management
- IT Assets Management
- Technical Support
- Active Directory
- VPN
- Firewall
- Teamwork
Certification
- Security+
- Cisco Certified Network Associate (CCNA)200-301
Languages
Arabic: Native
English: Intermediate
Affiliations
Saudi Council of Engineers (SCE) (Technical).
Timeline
Information System Administrator
MADAF Trading and Contracting Co.
07.2023 - Current
Customer Service Representative
Extensya
06.2023 - 07.2023
Diploma - Communications and Computer Networks
King Saud University
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