Microsoft Office Products
Khaled Mahmoud Reda Abbas
Communication Engineer (Consultant)
Jeddah,Jeddah
Summary
High-profile executive successful at leveraging career experience to enhance organizational productivity and efficiency by effectively directing and supporting operations, services and solutions. Accomplished business leader with over 14 years of management, strategy, product development, delivery and operational experience in the Aviation and Academic e-learning industry. Motivated IT Project Manager adept at improving business and IT systems availability, reliability, security and scalability. Cutting edge IT executive with an entrepreneurial spirit, strong business acumen and record of success in delivering solutions to operations, cost management and risk reduction issues. Senior finance and technology executive with extensive experience in technology operations, project management and strategic sourcing. Experienced executive specializing in corporate development and strategic planning. Innovative Product Executive with proven ability to create highly profitable program's through marketing, training, and partner relationships.
Multi-tasking Consultant well-known for successfully taking projects from beginning stages to completion. Polished and professional offering proficiency in IT Project management . Commended for consistently meeting new technical challenges and finding solutions to satisfy customer needs.
Accomplished professional experienced in Smart buildings and IT Projects consulting. Dedicated to offering transformative and revitalizing support for ever-changing requirements. Offers strengths in relationship building, policy development and procedure optimization.
Overview
32
32
years of professional experience
11
11
years of post-secondary education
2
2
Languages
Work History
Consultant
Hanin al mwalad istablishment
jeddah
02.2022 - Current
- Analyzed problematic areas to provide recommendations and solutions.
- Collaborated with teams to define, strategize and implement marketing and web strategies.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Improved performance, hiring practices and management systems to facilitate success of client's organization.
- Supported clients with business analysis, documentation and data modeling.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Integrated technology and business operations to identify targeted solutions to customer issues.
- Automated system e-commerce features to improve client sales.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
Consultant Engineer
East Delta Saudi LTD Co.
Jeddah
12.2020 - 02.2022
- Edited technical documentation for clarity and conformity with overall goals, safety guidelines and regulatory compliance.
- Applied critical path method (CPM) to project planning, reducing dependencies and shortening overall completion timeframes.
- Supported project planning and execution efforts relating to technical documentation and process development.
- Reviewed specifications and technical manuals for compliance with ongoing operational goals and conformity to applicable regulations.
- Monitored project activities and verified team adherence to project budget, business standards and regulations.
- Finalized project plans and obtained approval from clients.
- Developed and initiated projects, managed costs and monitored performance.
- Met project deadlines without sacrificing build quality or workplace safety.
- Planned, designed and scheduled phases for large projects.
- Drove team success through shared vision and recognition of quality performance.
- Managed projects from procurement to commission.
Network Support Engineer
Saudi Ground Services Co.(SGS)
Jeddah
01.2011 - 11.2020
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Supported users in setup and configuration of wireless bridge networks.
- Drafted post-mortem documentation analyzing instances of network system failures and detailing required repair and restoration efforts.
- Remotely analyzed and diagnosed complex network faults for eLearning end-users, recommending and implementing corrective measures.
- Designed and implemented cloud network infrastructures along with intra- and inter-data center connections.
- Developed project plans identifying key issues, approaches and performance metrics.
- Implementation for training department system automation and programming training eLearning materials.
- Maintained licensing contracts with vendors.
- Simplified application and resource provisioning.
- Installed, maintained, upgraded and patched storage systems.
IT Manager
National Handling Services Co. (NHS)
Jeddah
06.2007 - 12.2010
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Guided organizational technology strategy and roadmaps.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Oversaw IT department operations and training.
- Wrote policy, procedure and manuals governing internal IT use.
- Demonstrated familiarity with latest hardware, software and networking technology.
- Customized and repaired technology based on staff requests.
- Created and terminated user's accounts from start to finish in business applications.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
- Updated customers and senior leaders on progress and roadblocks.
Army Air Deffence Officer
Egyptian Army
Cairo
06.1990 - 01.2007
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Collaborated with team members to achieve target results.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Confidential >
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Alexandria University
Alexandria 05.1988 - 06.1992
Bachelor of Science - Air defense science
Air Defense Collage
Alexandria 05.1988 - 06.1990
Advanced Networks Maintenance and planning - undefined
COPUTIA
3 –Networks Security (COPUTIA Security+). - undefined
4 –Electronics maintenance - undefined
Diploma - printers
5 – Graphic Designing Diploma - undefined
6 -Web Designing Diploma. - undefined
7 – Microsoft Office User specialist (MOS). - undefined
8 – Marketing course over internet. - undefined
9 – Microsoft System engineer (MCSE - undefined
01.2003 - 01.2003
10 – Project Management Training & certification Program (PMP) 11- ITIL 12-ISO20001 - undefined
01.2009 - 01.2014
13- Articulate Professional Programing (eLearning Material Development). - undefined
14- Administrate system implementation certified Pro. - undefined
15 – E-Learning materials development tools Professional training. - undefined
Skills
Contract negotiations Background in IT ProjectsResearch and analysis Background in E-LearningProfit and loss statements solutionsStrategic objective execution Process improvementHuman resources management Financial managementCustomer retention Marketing and advertisingData Warehousing Project ManagementSoftware Development Server Setup and InstallationWork history
Disaster Recovery Planning
Strategic planning
Project Management
Team Leadership & Development
Budgeting /Financial Planning
Analysis & Evaluation
Client Relationships
User support
Accomplishments
- May 2011 Saudia Ground Services Co jeddah－ IT Senior Specialist for Projects
- Current Defined strategy and business plan for Airports operational sector
- Initiated program that standardized employee training and led toincrease in customer satisfaction by 12%
- Surpassed revenue goals in four consecutive quarters
- Member of Executive Management Team
- Managed implementation for more than 230 projects around 26airports in Saudi Arabia
- Implemented the ELMS in Saudi Airlines Academy to turn the trainingto e-learning for basic courses
- Directed employees training over ELMS, which boosted the licensinglegality for employees by more than 35%
- Business Development:
- Spearheaded acquisition of two competitor companies
- Established andmanaged partner relationships daily
- Developed new marketingstrategy which increased customer base by 23%.
Software
Articulate eLearning Devolopment
Media Stodio
Web Production and Managment
Timeline
Consultant
Hanin al mwalad istablishment
02.2022 - Current
Consultant Engineer
East Delta Saudi LTD Co.
12.2020 - 02.2022
Network Support Engineer
Saudi Ground Services Co.(SGS)
01.2011 - 11.2020
10 – Project Management Training & certification Program (PMP) 11- ITIL 12-ISO20001 - undefined
01.2009 - 01.2014
IT Manager
National Handling Services Co. (NHS)
06.2007 - 12.2010
9 – Microsoft System engineer (MCSE - undefined
01.2003 - 01.2003
Army Air Deffence Officer
Egyptian Army
06.1990 - 01.2007
Bachelor of Science - Electrical, Electronics And Communications Engineering
Alexandria University
05.1988 - 06.1992
Bachelor of Science - Air defense science
Air Defense Collage
05.1988 - 06.1990
Advanced Networks Maintenance and planning - undefined
COPUTIA