KHALED AHMED
retail store manager, clinical pharmacist and data analyst
Al Madinah Al Munawwarah,saudi arabia
Summary
Experienced Clinical and Retail Pharmacist with a high-energy approach to managing store operations. Dedicated to maintaining consistent standards that ensure staff satisfaction and meet performance targets. Skilled in building dynamic relationships, possessing an organized nature and sound judgment, always focused on maximizing team efficiency.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Store Manager and Retail Pharmacist
Ibrand company
Al Madinah, Westren Region
08.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees by 30%.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices by 50%.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Educated patients on proper medication usage, side effects, and potential interactions, promoting safety and adherence.
Pharmacist
Egyptian Ministry of Health
Cairo, Egypt
05.2019 - 05.2022
- Educated patients about possible drug interactions and gave special administration instructions
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care
- Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
- Supported chronic disease patients by providing medication synchronization services, improving therapeutic outcomes.
- Educated patients on proper medication use.
Shift Manager
Care pharmacies company
Cairo, Egypt
01.2019 - 01.2022
- Promoted a positive work environment through
- Exercised composure under pressure and in escalated customer service scenarios.
- Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
- Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
Education
No Degree - MICROSOFT EXCELS
ANALYTICS VIDHYA
ONLINE 01.2024 - 02.2025
Completed - Category Management Essentials G16
Retailo Academy
Cairo, Egypt 05.2023 - 08.2023
Bachelor Degree - Clinical Pharmacy, Pharmaceutical Sciences
Zag Zig University
Egypt 07.2017 - 07.2017
Skills
Store operations
Operations management
Problem-solving
Staff management
Store displays
Inventory management
Customer relations
Supply ordering
Multitasking and organization
Marketing and promotions
Customer service management
Store merchandising
Accomplishments
- Sales Growth Initiator, Increased sales revenue by 50% within the 2022,2023,2024.
- Inventory Control Specialist, Reduced inventory shrinkage by 20% with improved security practices.
- Customer Service Excellence, Achieved 95% customer satisfaction score through enhanced service.
- Training Program Facilitator, Trained 10 staff members leading to a 70% increase in productivity.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Managed a store that exceeded company expectations in every category during the 2022, 2023, 2024
Timeline
No Degree - MICROSOFT EXCELS
ANALYTICS VIDHYA
01.2024 - 02.2025
Completed - Category Management Essentials G16
Retailo Academy
05.2023 - 08.2023
Store Manager and Retail Pharmacist
Ibrand company
08.2022 - Current
Pharmacist
Egyptian Ministry of Health
05.2019 - 05.2022
Shift Manager
Care pharmacies company
01.2019 - 01.2022
Bachelor Degree - Clinical Pharmacy, Pharmaceutical Sciences
Zag Zig University
07.2017 - 07.2017
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