KHALED ALASHAL
Summary
Results-driven IT Operations Professional with 9+ years of experience in network monitoring, system troubleshooting, and IT infrastructure management. Proven expertise in Drive-Thru installations (350+ deployments), Cisco device configuration, and end-user support. Adept at ensuring 98%+ system uptime and optimizing operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Operations Specialist
Borcelle Studio
01.2023 - Current
- Led 350+ PAR Drive-Thru installations, achieving a 80% system uptime and ensuring seamless integration.
- Diagnosed and resolved complex network issues, successfully reducing system downtime by 30% through proactive monitoring.
- Configured and optimized Drive-Thru systems to ensure peak operational performance.
- Tracked operational data and drafted reports, relaying findings to upper management.
- Coordinated cross-departmental projects to improve overall workflow and productivity.
- Assisted management in making key decisions by collecting, organising and modelling data.
- Analysed performance data to identify trends and recommended strategies for operational improvement.
- Provided L2/L3 technical support for advanced hardware and software troubleshooting.
- Administered ticketing systems and cloud-based digital signage software to streamline operations.
Technical Support Engineer
Digital Time
01.2014 - 01.2021
- Provided L2/L3 technical support for hardware/software troubleshooting.
- Diagnosed and resolved network issues, reducing downtime by 30% through proactive monitoring.
- Configured and optimised Drive-Thru systems, enhancing system reliability and user satisfaction.
- Led 350+ PAR Drive-Thru installations, achieving 98% system uptime and seamless integration.
- Conducted hardware maintenance and troubleshooting for 50+ client sites, minimising disruptions and maintaining service continuity.
- Deployed and managed Cisco devices (routers, switches, IP phones, access points).
- Oversaw ticketing system operations and managed cloud digital signage software to ensure smooth functionality.
- Installed/configured CCTV systems (IP/Wireless cameras, NVR/DVR) for indoor/outdoor deployments.
- Administered user accounts in Active Directory (via Manage Engine), ensuring secure and efficient access for users.
Education
Bachelor's - Computer Information Systems (IT)
AL-QUDS OPEN UNIVERSITY
KSA01-2014
Skills
- IT Infrastructure Management
- Network Monitoring
- System Troubleshooting
- MagicInfo Server
- ITIL v4
- Data analysis
- NVR/DVR
- IP Phones
- Point of Sale Systems
- Magic Info Server
- Technical Support & Issue Resolution
- ITIL 4
- Project management
- Project coordination
- Data analysis
- Microsoft Office Suite
- Microsoft Office
- Organisational skills
- Project coordination
Certification
- Fortinet Network Security Training | 2026
- PMP (Project Management Professional) Training | 2026
- RSE (Ruijie Specialist Engineer) | 2025
- Data Analytics Program (DAP) | 2022
- ITIL 4 Foundation | 2020
- CCNA (Cisco Certified Network Associate) | 2018AI Tools & Digital Transformation – Entishar Al-Oloom Training Institute (2026)
- Quality Management & KPIs Fundamentals – Entishar Al-Oloom Training Institute (2026)
- Report Writing & Business Administrative Correspondence – Entishar Al-Oloom Training Institute (2026)
- Executive Secretarial & Office Management Principles – Entishar Al-Oloom Training Institute (2026)
Timeline
IT Operations Specialist
Borcelle Studio
01.2023 - Current
Technical Support Engineer
Digital Time
01.2014 - 01.2021
Bachelor's - Computer Information Systems (IT)
AL-QUDS OPEN UNIVERSITY