Khaled Alghamdi

• Managed end-to-end processing of client requests while ensuring accuracy and timely completion.
• Reviewed and organized documentation, ensuring compliance with internal policies.
• Coordinated with internal teams and external partners to resolve requests and maintain workflow efficiency.
• Provided after-sales support and followed up on client needs to maintain high satisfaction levels.
• Handled claims and service-related inquiries, ensuring timely updates and resolutions.

• Assisted clients with service requests, claims, and policy updates to ensure seamless service delivery.
• Followed up on inquiries with stakeholders to maintain service quality and resolve issues quickly.
• Engaged with clients to promote services, ensuring understanding of benefits and processes.
• Managed documentation updates and maintained organized records for all client interactions.

• Built and maintained strong client relationships to ensure satisfaction and long-term engagement.
• Managed service renewals and handled billing follow-ups to ensure financial accuracy.
• Acted as the main point of contact for client needs, providing timely solutions and clear communication.

• Oversaw client request processing and documentation review to ensure accuracy and compliance.
• Coordinated with teams for service fulfillment and followed up on all pending actions to ensure timely delivery.
• Handled after-service support and addressed client inquiries to maintain satisfaction and trust.

• Managed incoming calls from customers, resolving POS issues efficiently.
• Opened and closed service tickets promptly, ensuring customer satisfaction.
• Developed strong problem-solving skills and customer service expertise.
• Enhanced technical skills in troubleshooting POS systems.