KHALED ALGHAMDI
Khobar
Summary
To obtain a job opportunity that allows me to utilize my skills and experience to contribute to organizational success, while continuously developing my personal and professional capabilities in a stimulating and challenging environment.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Receptionist
Proud Hotel
Khobar, Eastern Province
2022.10 - 2022.11
- Kept reception area clean and neat to give visitors positive impression of the company.
- Reduced waiting times through effective time and resource management.
- Delivered front of house duties with warm and professional manner.
- Provided clerical support to company employees, including copying, faxing and file management.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
Customer service representative
Teleperformance
Khobar, Eastern Province
2021.09 - 2021.11
- Answered customer telephone calls promptly and improved on-hold wait times.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with additional retail services, including alterations, special orders and item loans.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
Clothing salesperson
noun collection store
Khobar, Eastern Province
2019.11 - 2020.03
- Advised customers on size selections to suit fit and shape requirements.
- Replenished stock regularly to meet customer demand.
- Assessed customer tastes and budgets to recommend suitable items.
- Improved customer footfall through eye-catching window merchandising.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
Education
Bachelor's degree - English Language
Albaha University
Al Bahah, Al Bahah Region 2014.06 - 2019.01
Skills
- Team Worker
- Flexibility
- MS Office
- Customer Services
- Communication Skills
- Emotional Intelligence
Languages
English
Upper intermediate
Timeline
Receptionist
Proud Hotel
2022.10 - 2022.11
Customer service representative
Teleperformance
2021.09 - 2021.11
Clothing salesperson
noun collection store
2019.11 - 2020.03
Bachelor's degree - English Language
Albaha University
2014.06 - 2019.01