KHALED ALHAMED

Accomplishments:

• Developing a mechanism to manage the work of the periodic meeting of the Fund's Board of Directors.
• Establishing and developing a mechanism for the workflow of transactions to ensure quality.
• Establishing and developing an archiving mechanism (confidential and non-confidential) at the Secretary-General's office.
• Contributing to the completion of the fund's real estate projects and preparing for their opening, one of the achievements Higher Education Fund.

Participating in the Fund Committees:

• Secretary of the Advisory Committee of the Fund in the year 2017.
• Member of the fund's bid opening committee in 2017.
• Member of the Fund's Supplier Qualification Committee in 2018 and 2019.
• Chairman of the Supplier Qualification Committee in the Fund in the year 2020.
• Member of the Bids Examination Committee in the Fund in 2021 and 2022.

Tasks:

• Supervising of the electronic system "Shamel", which links the Fund and the General Auditing Bureau.
• Supervising of the electronic system "Aamali", which links the Fund and the Ministry of Education.
• Participation in the preparation of the annual reports of the Fund.
• Ensure the quality of workflow and submit periodic reports.
• Managing the work of the periodic meeting of the fund's board of directors, preparing and organizing the board's meeting and communicating with relevant.
• Follow up on the decisions taken by the fund's board of directors.
• Keeping and archiving all files and records related to the Fund's work, while ensuring compliance with the procedures for the integrity and confidentiality of data and files.

Accomplishments:

• Addressing all previous branch observations at the beginning of my branch administration, while maintaining the achievement of objectives, ensuring the implementation of policies, and banking procedures.
• Achieving the branch's annual goals, and achieving an annual growth in the branch's portfolio equivalent to 400% within three years.
• Establishing and developing a mechanism to ensure the quality of sales.
• Skilled in attracting distinguished clients from competing banks.
• Responsibilities as Branch Manager:
• Presenting and strategic vision to move the branch to a better stage to achieve goals within a highly competitive market.
• Working on the growth and maintenance of the branch's portfolio.
• Monitoring the performance of the branch on a daily basis.
• Continuous support and guidance to the work team and the enhancement of team spirit.
• Follow-up in the development of the work team to obtain training courses and benefit from practical experiences.
• Ensure that feedback is addressed and all customer service complaints are resolved.

• Develop a set of services designed for high net worth clients that will be of high value and distinguish between competitors.
• Attracting new high net worth clients, by providing products that meet their needs and distinguished service.
• Work on the growth and maintenance of the portfolio of excellence clients.
• Providing high quality service on a continuous basis to achieve the maximum level of customer satisfaction.

• Providing and selling banking products and services to new and existing customers.
• After-sales service.
• Handling complaints.
• Establishing a client base.