KHALED ALHAWWAH

Achievements And Responsibilities :

• Managed user accounts using Active Directory, ensuring secure access to resources.
• Resolved system faults in a timely manner, reducing disruption to business operations.
• Improved customer satisfaction by providing remote assistance through phone or email correspondence.
• Facilitated training sessions on safe Internet usage, promoting cybersecurity awareness.
• Streamlined helpdesk queries by prioritizing user issues and escalating them when necessary.
• Assisted users in navigating applications; increasing overall productivity.
• Provided technical support to colleagues, enhancing communication and productivity.
• Answered user questions about HIS modules to help resolve problems.

• Manage drafting and negotiation of contracts, ensuring clarity and alignment with company policies.
• Reviewing and analyze contracts to identify potential risks and propose mitigation strategies.
• Tracking and monitor contract compliance and performance.
• Maintaining accurate and up-to-date contract records and documentation.
• Analyze claims and contract data to identify trends, patterns, and areas for improvement.
• Prepare reports and presentations on claims and contract performance for senior management.
• Develop and implement pricing strategies to ensure profit stability and competitiveness.
• Coding and Mapping.
• Registration and Data Entry Technical Support.
• Medical Approvals Technical Support.
• Billing Technical Support.
• Claim Submission Technical Support.
• Denial Management Technical Support
• B2B contracting and Financial solutions.
• Healthcare information systems implementation ( Contracts - System Rules - Tariffs - Tariffs terms - Billing Groups - Billing rules - Packages setup - Package breakdown - Categories - Limit categories for package deals - Coding & Mapping - Manage approval screen - Manage claims screen - NPHIES integration - Pricing - Price list upload - Manage Payers and Policies - Maintain departments ).

• Leads and coordinates revenue cycle team and activities.
• Sets goals and policies for revenue cycle, and ensures that are aligned with practice's mission and vision.
• Developing metrics, KPIs, analytics and dashboards to provide performance measurement and drive business.
• Supervise and support staff, and provide feedback and coaching.
• Oversees budget and resources for revenue cycle, and evaluates return on investment of revenue cycle initiatives.
• Accountability among revenue cycle staff and other stakeholders, such as providers, patients, and payers.
• Organizing billing and collection efforts.
• Overseeing claims process, monitoring reimbursement rates, working with insurance companies.
• Track activities of accounts receivable.
• Ensure compliance with all relevant insurance laws.
• Financial services and B2B solutions.
• Control monthly closing procedures, which include account balance and reporting.
• Ensure that insurance companies and patients are correctly billed.
• Document insurance company rejections of medical billing claims and Organizing Denial Management.
• Completion Integration with NPHIES platform.
• Reviewing and analyze contracts to identify potential risks and propose mitigation strategies.
• Coding, Mapping and Pricing.

Achievements And Responsibilities :

• Leads and coordinates revenue cycle team and activities.
• Sets goals and policies for revenue cycle, and ensures that are aligned with practice's mission and vision.
• Supervise and support staff, and provide feedback and coaching.
• Organizing billing and collection efforts.
• Overseeing claims process, monitoring reimbursement rates, working with insurance companies.
• Track activities of accounts receivable.
• Ensure that insurance companies and patients are correctly billed.
• Document insurance company rejections of medical billing claims and Organizing Denial Management.
• Completion Integration with NPHIES platform.
• Reviewing and analyze contracts to identify potential risks and propose mitigation strategies.

• Plan and direct operation of Medical Approval Team in accordance with department objectives.
• Ensure that medical cases and customers queries are solved in accordance with Company quality standards in order to reach customer medical necessity and satisfaction.
• Reviewing Schedule of Benefits & Limitations as agreed policy .
• Provided excellent customer service in medical professional and ensured all Approvals were well provided.
• Reducing percentage of rejected approvals and percentage of customer complaints to noticeable and very satisfactory percentage.
• Ability to lead and motivate team of professionals.
• Control monthly closing procedures, which include account balance and reporting.
• Ensure that insurance companies and patients are correctly billed.
• Document insurance company rejections of medical billing claims and Organizing Denial Management.

• Sterilised dental tools and instruments between patients, maintaining impeccable hygiene standards.
• Assisted in training of new staff members, contributing to team development.
• Kept abreast with latest industry trends by attending regular professional development courses.
• Set up treatment rooms with appropriate dental tools and equipment.
• Helped dentists restore teeth by prepping for permanent or temporary fillings.

• Verified patient's medical history and changes ahead of treatment.
• Recommended dental hygiene measures to prevent plaque and decay.
• Captured patient dental radiographs and provided to dentist for interpretation and diagnosis.
• Prepared patients for treatments or check-ups, ensuring their comfort.
• Helped dentists restore teeth by prepping for permanent or temporary fillings.
• Assisted in training of new staff members, contributing to team development.
• Prepared examination rooms before each procedure, maintaining readiness at all times.
• Assisted in front office tasks such as billing and record maintenance when required, demonstrating versatility.
• Assisted in taking of X-rays for diagnostic purposes.
• Carried out scale and polish treatments for thorough oral cleaning.
• Coordinated closely with dentists on treatment plans for patients improving overall service quality.