Khaled Ali
Riyadh
Summary
Offering strong organizational skills and knack for innovative marketing strategies, combined with deep understanding of client needs and market trends. Knowledgeable about building and nurturing client relationships, managing projects, and leading teams toward achieving sales targets. Ready to use and develop communication, analytical, and leadership skills in [sales, customer service and marketing Position] .
Overview
14
14
years of professional experience
1
1
year of post-secondary education
Work History
Sales & Customer Service Supervisor
Packaging Products Company
Riyadh
08.2020 - 12.2023
- Utilized data analytics to identify trends, driving a 8% increase in upsells
- Implemented innovative sales strategies, increasing leads by 10%
- Implemented CRM system, increasing customer retention by 15%
- Led a team of 15, fostering a culture of success and motivation
- Streamlined customer service processes, reducing response time by 40%
- Create the sales and refund policy according to the new vision
- Customers Complain - Return goods - Credit Note system for customer service department
- Open and complete the four projects listed below before launching them in the market: Makeen, Silver Crown, Suitable Box, and Lamar
- Online customer survey project as per the new dynamics vision and create analytics for the feedback
- Create new contracts with FedEx and another cargo company to reduce costs more than 40%
- Make courses and training and skills of the team to include more than 30 people in the sales department and customer service
- Creating the monthly production plan according to the sales suggestions and market demand
- Recording all complaints in the new system as per company rules and following the steps as per the modern system to take corrective action
- Preparing the season plan according to the Moden analysis system to ensure a smooth season without any issues
- Great OTIF (On Time in Full) system is used to follow sales orders between the sales department and other sections
- Summary of completed tasks and challenges every month to track the points and identify the best way to address any issues with management
- Great new call center system implementation
- Implemented a new sales order system, and as a result, we have seen an increase in our sales by more than 20%
- Great sales budget for commercial and industrial every year as per sales and production vision and help the sales team to reach it
Sales Coordinator
Packaging Product Company
Riyadh
12.2017 - 07.2020
Sales Executive
Packing Product Company
Riyadh
01.2012 - 01.2014
Sales Coordinator
Dar Maiar for Insurance and rescue mediation
Riyadh
01.2011 - 01.2012
Sales Coordinator
Motafail Company
Riyadh
01.2010 - 01.2011
Education
Diploma - Marketing
Information Technology Institute
Yemen 01.2013 - 06.2014
Skills
- Communication & Presentation
- Computer Proficiency
- Marketing and Sales
- Social Media Promotions
- Data analyst
- Leadership & Management
- Customer Service Support
- Business Acumen
- Time Management & Organization
- Teamwork & Collaboration
Languages
Arabic
Proficient (C2)
English
Advanced
Deutsch
Beginner
Custom
- Learning New Things
- Reading
- Travelling
- Writing
- Social Working
- Learning New Languages
Timeline
Sales & Customer Service Supervisor
Packaging Products Company
08.2020 - 12.2023
Sales Coordinator
Packaging Product Company
12.2017 - 07.2020
Diploma - Marketing
Information Technology Institute
01.2013 - 06.2014
Sales Executive
Packing Product Company
01.2012 - 01.2014
Sales Coordinator
Dar Maiar for Insurance and rescue mediation
01.2011 - 01.2012
Sales Coordinator
Motafail Company
01.2010 - 01.2011
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