Overview
Work history
Education
Languages
Accomplishments
Timeline
Generic

Khaled Alkabboush

Jeddah,Mecca Region

Overview

15
15
years of professional experience

Work history

Operation Manager

Al Hada Highest's Hotel and Suites
Ta'if, Mecca Region
03.2023 - Current
  • Developed, recommended, Minimized, and implemented strategies to improve employee work quality and speed.
  • Minimised discrepancies by effectively training employees on best practices, policies, and procedures.
  • Strategically scheduled and managed all staff members, maintaining high-performing business operations.
  • Analyzed financial data to track and achieve budget targets.
  • Reduced costs and improved operations by analysing processes and customer feedback.analyzing
  • Performed strategic process improvements and updated methodologies to enhance operations.

Sales Manager

Iridium 70 Hotel
Jeddah, Saudi Arabia
01.2019 - 02.2023
  • Planned and developed strategies to increase sales territory positioning, exceeding company targets.
  • Generated company growth through market expansion and sales.
  • Created and directed sales team training and development programs.
  • Analysed sales to identify top-performing products.

Sales Representative

Reval Hotel
Jeddah, Saudi Arabia
01.2018 - 12.2018
  • Prepared sales contracts and oversaw the signing of both parties.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Collected and processed payments.

Senior Front Office Supervisor

Le Méridien Hotel
Jeddah, Saudi Arabia
09.2011 - 09.2017
  • Promoted brand loyalty scheme to boost repeat bookings.
  • Used up-selling techniques to promote hotel services and facilities, resulting in higher profit margins.
  • An enhanced guest experience by anticipating needs and preferences,resulting in fewer complaints.
  • Managed, trained and developed front office staff to consistently exceed individual performance KPIs.

Front office Shift Leader

Queen Center Arjaan by Rotana
Damascus, Syria
09.2010 - 09.2011
  • Managed guest bookings and inquiries accurately and efficiently for continued customer satisfaction.
  • Scheduled and made reservations for guests using hotel and management software.
  • Assists in preregistration and blocking of rooms for reservations.
  • Supervise the operations of the front desk to ensure an optimal level of service and hospitality

Reservations Agent

Dedeman Hotel
Damascus, Syria
06.2010 - 08.2010
  • Conducted calls professionally and politely to maintain excellent service standards.

Front Office Agent

Blue Tower Hotel
Damascus, Syria
11.2009 - 04.2010


  • Acting as the Night Manager and taking care of all hotel departments
  • Respond to guest needs, special requests, and complaints and alert the appropriate manager as needed
  • Performs wake-up calls
  • Prepare of End of day procedure

Front Office Receptionist

Sheraton Hotels & Resorts
Damascus, Syria
06.2009 - 09.2009


  • Responded to telephone inquiries from clients, and members of the public.
  • Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
  • Handled money for Guests and visitors.

Receptionist

Sheraton Hotels & Resorts
Damascus, Syria
06.2008 - 09.2008
  • Provided clerical support to company employees, including copying, faxing, and file management.
  • Delivered front-of-house duties in a warm and professional manner.
  • Screened and verified visitor IDs, maintaining the security of personnel and office environment.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.

Education

Higher National Diploma - Hospitality

Hotel & Tourism University institute
Damascus, Syria
/2007 - /2010

Bachelor of Science - Computer Science

University of the People
USA
/2020 - /2023

Languages

Arabic
Native
English
Advanced

Accomplishments

  • Increased company savings by [Number]% through corporate consensus-building and cross-functional geographical team coordination and development.
  • Reduced [Adverse effect] by [Number]% through [Action taken].
  • Saved the company approximately $[Amount] million by [Action taken].
  • Reduced operational expenses by [Number]% by streamlining branch operations.

Timeline

Operation Manager

Al Hada Highest's Hotel and Suites
03.2023 - Current

Sales Manager

Iridium 70 Hotel
01.2019 - 02.2023

Sales Representative

Reval Hotel
01.2018 - 12.2018

Senior Front Office Supervisor

Le Méridien Hotel
09.2011 - 09.2017

Front office Shift Leader

Queen Center Arjaan by Rotana
09.2010 - 09.2011

Reservations Agent

Dedeman Hotel
06.2010 - 08.2010

Front Office Agent

Blue Tower Hotel
11.2009 - 04.2010

Front Office Receptionist

Sheraton Hotels & Resorts
06.2009 - 09.2009

Receptionist

Sheraton Hotels & Resorts
06.2008 - 09.2008

Higher National Diploma - Hospitality

Hotel & Tourism University institute
/2007 - /2010

Bachelor of Science - Computer Science

University of the People
/2020 - /2023

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Khaled Alkabboush