Khaled Alkabboush
Jeddah,Mecca Region
Overview
15
15
years of professional experience
Work history
Operation Manager
Al Hada Highest's Hotel and Suites
Ta'if, Mecca Region
03.2023 - Current
- Developed, recommended, Minimized, and implemented strategies to improve employee work quality and speed.
- Minimised discrepancies by effectively training employees on best practices, policies, and procedures.
- Strategically scheduled and managed all staff members, maintaining high-performing business operations.
- Analyzed financial data to track and achieve budget targets.
- Reduced costs and improved operations by analysing processes and customer feedback.analyzing
- Performed strategic process improvements and updated methodologies to enhance operations.
Sales Manager
Iridium 70 Hotel
Jeddah, Saudi Arabia
01.2019 - 02.2023
- Planned and developed strategies to increase sales territory positioning, exceeding company targets.
- Generated company growth through market expansion and sales.
- Created and directed sales team training and development programs.
- Analysed sales to identify top-performing products.
Sales Representative
Reval Hotel
Jeddah, Saudi Arabia
01.2018 - 12.2018
- Prepared sales contracts and oversaw the signing of both parties.
- Resolved customer concerns promptly to maintain satisfaction.
- Collected and processed payments.
Senior Front Office Supervisor
Le Méridien Hotel
Jeddah, Saudi Arabia
09.2011 - 09.2017
- Promoted brand loyalty scheme to boost repeat bookings.
- Used up-selling techniques to promote hotel services and facilities, resulting in higher profit margins.
- An enhanced guest experience by anticipating needs and preferences,resulting in fewer complaints.
- Managed, trained and developed front office staff to consistently exceed individual performance KPIs.
Front office Shift Leader
Queen Center Arjaan by Rotana
Damascus, Syria
09.2010 - 09.2011
- Managed guest bookings and inquiries accurately and efficiently for continued customer satisfaction.
- Scheduled and made reservations for guests using hotel and management software.
- Assists in preregistration and blocking of rooms for reservations.
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality
Reservations Agent
Dedeman Hotel
Damascus, Syria
06.2010 - 08.2010
- Conducted calls professionally and politely to maintain excellent service standards.
Front Office Agent
Blue Tower Hotel
Damascus, Syria
11.2009 - 04.2010
- Acting as the Night Manager and taking care of all hotel departments
- Respond to guest needs, special requests, and complaints and alert the appropriate manager as needed
- Performs wake-up calls
- Prepare of End of day procedure
Front Office Receptionist
Sheraton Hotels & Resorts
Damascus, Syria
06.2009 - 09.2009
- Responded to telephone inquiries from clients, and members of the public.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Handled money for Guests and visitors.
Receptionist
Sheraton Hotels & Resorts
Damascus, Syria
06.2008 - 09.2008
- Provided clerical support to company employees, including copying, faxing, and file management.
- Delivered front-of-house duties in a warm and professional manner.
- Screened and verified visitor IDs, maintaining the security of personnel and office environment.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
Education
Higher National Diploma - Hospitality
Hotel & Tourism University institute
Damascus, Syria /2007 - /2010
Bachelor of Science - Computer Science
University of the People
USA /2020 - /2023
Languages
Arabic
Native
English
Advanced
Accomplishments
- Increased company savings by [Number]% through corporate consensus-building and cross-functional geographical team coordination and development.
- Reduced [Adverse effect] by [Number]% through [Action taken].
- Saved the company approximately $[Amount] million by [Action taken].
- Reduced operational expenses by [Number]% by streamlining branch operations.
Timeline
Operation Manager
Al Hada Highest's Hotel and Suites
03.2023 - Current
Sales Manager
Iridium 70 Hotel
01.2019 - 02.2023
Sales Representative
Reval Hotel
01.2018 - 12.2018
Senior Front Office Supervisor
Le Méridien Hotel
09.2011 - 09.2017
Front office Shift Leader
Queen Center Arjaan by Rotana
09.2010 - 09.2011
Reservations Agent
Dedeman Hotel
06.2010 - 08.2010
Front Office Agent
Blue Tower Hotel
11.2009 - 04.2010
Front Office Receptionist
Sheraton Hotels & Resorts
06.2009 - 09.2009
Receptionist
Sheraton Hotels & Resorts
06.2008 - 09.2008
Higher National Diploma - Hospitality
Hotel & Tourism University institute
/2007 - /2010
Bachelor of Science - Computer Science
University of the People
/2020 - /2023