Khaled AL Mubarak
Riyadh,Riyadh Region
Summary
Dedicated, Motivated, Enthusiastic and customer-centric hospitality professional pursuing entry-level role in growth-oriented organization to enhance expertise in tourism and antiquities
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Security Guard
SAFE National Security Services
Riyadh, Riyadh Region
03.2025 - Current
- Assisted in identifying potential threats through risk assessments and reported suspicious behavior to management team promptly.
- Helped facilitate evacuation drills for smooth execution of safety protocols.
- Aided in managing flow of traffic during special events to minimize disruptions.
- Helped control crowds during peak hours using effective communication techniques.
- Co-operated with law enforcement agencies to report unusual incidents.
- Checked ID cards and documented details within security log.
- Inspected access points for signs of tampering and secured against misuse, and apply access control to prevent unauthorized entry.
Call Center Operator
Extensya Company - Contact Center Services
Riyadh, Riyadh Region
06.2024 - 12.2024
- Increased levels of customer satisfaction by effectively resolving complaints.
- Increased client trust by providing accurate product information, and communicate with customers to understand needs better.
- Handled sensitive personal data responsibly whilst maintaining confidentiality.
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
Customer service – Customer Care Department
Majorel Saudi Arabia
Dammam, Saudi Arabia
02.2024
- Provide product/services information.
- Answering questions and resolve any emerging problems that our customer might face with accuracy and efficiency.
Human Resources Operation Specialist
Tamheer Program (Goverment)
Jizan, Jazan Region
05.2023 - 11.2023
- Maintained records of employee attendance.
- Assisted in syncing holiday information.
- Supported registration of productivity hours.
- Facilitated assimilation of new staff into company workforce.
- Conducted various human resource activities.
Graduation project – Tourism and Antiquities Collage
Jazan University
- 02.2023
- Project Topic: Heritages in Jazan region Saudi Arabia
- Summary:
- Researching the historical of heritage in Jazan regain from stone ages till the Islamic civilizations including Stone inscriptions, castles and forts crockery, minerals, and trading roads.
- Heritage location in regain and classification in according to local regulation which published by Heritage commission.
Education
Bachelor - Tourism and Antiquities
Jizan University
Jizan, Jazan Region 09.2018 - 11.2022
Skills
- Proficiency dealing with customer
- Using Technologies and Computer
- Time Management
- Strong communication skill
- Ability working under pressure
- Ability to gain new skills
- Fast learner
- I do my tasks professionally and Precisely
- Working cooperatively and Team Work are one of my strength
Certification
- Tour Guide Development: (International Certificate From Saudi Ministry of Tourism) 2023.
- Tourism Guidance Program: (Local Certificate From Saudi Ministry of Tourism) 2023.
LANGUAGES
Arabic, English
Upper intermediate
Affiliations
- Swimming
- Fan of Technologies
- Reading
Timeline
Security Guard
SAFE National Security Services
03.2025 - Current
Call Center Operator
Extensya Company - Contact Center Services
06.2024 - 12.2024
Customer service – Customer Care Department
Majorel Saudi Arabia
02.2024
Human Resources Operation Specialist
Tamheer Program (Goverment)
05.2023 - 11.2023
Bachelor - Tourism and Antiquities
Jizan University
09.2018 - 11.2022
Graduation project – Tourism and Antiquities Collage
Jazan University
- 02.2023