KHALED ALSAEED

Set and Develop GRC and Quality Management System approach at TAWAL by applying Integrated Management System "IMS" to ensure all business operations are streamlined with international standards including ISO 9001 for QMS, ISO 22301 for BCMS and ISO 31000 for ERM to ensure achieving customer satisfaction, business continuity, and enterprise risk management by meeting stakeholder’s requirements through the application of the system.

Key Tasks/Achievements:

• Implemented a robust Governance framework for TAWAL in compliance with applicable regulations in KSA, including developing Policies, Processes and Guidelines
• Ensure clear accountability split among departments with adequate level of authority to meet business needs
  Oversee functions activities and ensure adherence with governance policies and best practices.
• Formulate and manage robust mechanism to identify and report conflict of interest; and ensure good practice of checks and balances are in place.
• Identified and Managed risk through the risk register, and ensure comprehensive mitigation plan implemented for all key risks.
• Developed charters for both Risk Management Committee and Executive Crisis Management Committee, schedule committees meeting, set meetings agenda and share the MoMs.
• Developed and implemented a mature BCMS in TAWAL, including development of BIA, BC strategy and BCP.
• Developed and implemented a mature Crisis Management system, including Crisis Management Policy, Framework, and Crisis Management and Communication Plan.
• Performed Compliance activities across all sectors to ensure adherence to the approved Policies, Processes and applicable regulation.
• Developed Quality Management approach including, Frameworks, Policies and Processes in alignment with TAWAL's IMS

Policies & Documentation management directorate is a part of Corporate Governance Management CGM.

Key Tasks includes:

• Performed periodic review and improvement of stc corporate policies and Board Policies.
• Support in developing and enhancing the Authority Matrix
• Enact the approved authorities through policies
• Increase Policies integrity through alignment with applicable regulations.
• Developed and implemented Documentation standard in stc.
• Performed compliance activities to ensure documentation integrity.
• Champion of Risk Management and Business Continuity for Corporate Governance department

My previous experience in Operation and Business Unit as well helped me thinking strategically and in the broader perspective.

Key Tasks/Achievements:

• Lead development & implementation of key/strategic processes
• Analyze and support Sector Quality Management (SQM) function in analyzing and developing required polices and processes based on the stc framework, standard and mythologies.
• Drive stc sectors in performing gap analyses to identify and develop missing policies and processes.
• Provide required support in facilitating and carrying out policies and processes reviews and obtaining of management approval from concerned owners.

Responsibilities:

• Drive development of solutions for Banking and Trade vertical, and lead the development of PoS over GPRS, Easy-Clinic, QoS for IP-VPN and others solutions
• Demonstrated leadership skills in managing projects from concept to completion
• Analyze benchmarks for different service attributes among other global service providers as guideline to new services and solutions
• Direct to develop proof of concept for customized solutions and perform field trials with customers
• Responsible for CRM and billing integration, pricing, product features, and overall user experience for commercial business opportunities.
• Support in RFP, RFI and RFQ responses

Responsibilities:

• Managed various Network Operation projects, includes Transmission Network O&M Project (SAR 450M)
• Designed and implemented division quality program
• Developed project progress reports and recommendations for contractor performance improvements