Khaled Ashraf Arafa Mahmoud
Riyadh
Summary
I am a Senior Customer care Team with 4 years of experience in the tourism and hospitality sector. I experience of up to 13 years in customer service and team management. I have managed work teams and handled a high volume of customers from different nationalities, ensuring the delivery of high-quality service and customer satisfaction. I possess strong communication skills, the ability to solve problems, and to work effectively under pressure. I am seeking to join a professional work environment within the tourism sector in Saudi Arabia where I can add real value and achieve shared success.
Overview
13
13
years of professional experience
Work History
Senior Customer Care
Almatar For Travel and Tourism
Egypt
01.2022 - Current
- Receiving customer calls and helping them to modify or cancel their accommodation or flight reservations.
- Senior Customer Care Department
- Assisting customers to resolving their complaints, Responsible for dealing with and resolving complaints of the Saudi Arabia Ministry of tourism, Receiving calls that require a supervisor to communicate with the customer, Track customer satisfaction, specifically those who stopped from using the application. To find out the reasons and solutions to join the application again.
Sales outdoor
Maxab Application
Egypt
01.2021 - 01.2021
- Search for restaurant and supermarket owners and offer them the Maxab application, which allows ordering all food products through the application and include them as users of the application.
Supervisor Events
Corona For Chocolate
Egypt
01.2019 - 01.2021
- Managing and following up on exhibitions in selling Corona products, inventorying goods at the beginning and end of the exhibition, and collecting financial amounts for each exhibition from Ushers.
Salesman
Patchi For Choclate
Saudi Arabia
01.2013 - 01.2016
- Serve customers in a professional way, Receiving goods from the factory then check if shipment as required, Head to the inventory, Guiding new employees to deal with customers in a professional way. (As seasonal employee).
- Achieved sales targets through effective product demonstrations and customer engagement.
- Cultivated relationships with clients to enhance customer loyalty and repeat business.
Usher
Benchmark For Advertising
Saudi Arabia
01.2013 - 01.2015
- Distributing samples of products to customers to try the product and selling it to customers.
- Facilitated guest seating, ensuring optimal flow and comfort during events.
- Provided directions and information to enhance attendee experience and navigation.
Education
Finance and investment
Sadat Academy for Management Sciences
Cairo, Egypt01.2019
Skills
- Communication skills
- Problem-solving
- Time Management
- Leadership
- Microsoft Office
- Shift Flexibility
- Team Supervision
- Complaint Handling
- Tourism Operations
- Saudi Tourism Regulations
- CRM Systems
- Customer Satisfaction
- Multicultural Customer Handling
- Sales
- Teamwork and collaboration
- Customer service
- Friendly, positive attitude
Languages
Arabic
Native or Bilingual
English
Professional Working
Timeline
Senior Customer Care
Almatar For Travel and Tourism
01.2022 - Current
Sales outdoor
Maxab Application
01.2021 - 01.2021
Supervisor Events
Corona For Chocolate
01.2019 - 01.2021
Salesman
Patchi For Choclate
01.2013 - 01.2016
Usher
Benchmark For Advertising
01.2013 - 01.2015
Finance and investment
Sadat Academy for Management Sciences