Khaled Hmdelnil Rahma Ali
AL-KHUBAR,Saudi Arabia
Summary
Accomplished IT professional with extensive expertise in Microsoft Teams, Office 365, and IT service management. Demonstrates proficiency in IT budget and cost control, security protocols implementation, and network infrastructure comprehension. Skilled in VMware, Windows & Linux operating systems, and server migration expertise. Adept at risk mitigation planning, crisis mitigation, and strategic planning aptitude. Known for resilient performance in high-pressure situations and proactive IT trend awareness. Committed to quality assurance through software testing, documentation and reporting, and requirements analysis. Career goals include advancing IT security measures and enhancing project lifecycle management capabilities.
Overview
14
14
years of professional experience
1
1
Certification
Work history
IT manager
Silver Crescent General Polyclinic
AL-KHUBAR, Saudi Arbia
11.2023 - Current
- Executed IT infrastructure upgrades to bolster operational efficiency and facilitate business growth.
- Managed the technical support team to resolve user issues and enhance system performance.
- Developed and enforced IT policies to ensure compliance and security standards.
- Coordinated with vendors for procurement of software and hardware tailored for bakery operations.
- Served as IT File Officer for CABHI Quality Certificate documentation.
- Submitted insurance claims while verifying data accuracy to maintain integrity.
- Analyzed system performance metrics to pinpoint improvement areas and optimise workflows.
- Maintained current inventory of IT assets, promoting effective asset management.
IT Manager
almaameer bakery
AL-KHUBAR, Saudi Arabia
04.2019 - 11.2023
- Directed installation and configuration of computer hardware, operating systems, and applications.
- Oversaw execution of IT projects from inception to completion.
- Resolved hardware and software issues as primary contact for troubleshooting queries.
- Aligned IT strategy with business needs, prioritising value, security, and compliance.
- Optimised placement of CCTV equipment for comprehensive coverage throughout building.
- Maintained service quality through effective communication with management on changes.
- Ensured timely repair services by managing inventory levels efficiently.
- Administered network systems to guarantee security, availability, and performance.
CCTV Engineer
ANFAL COMPANY FOR AGENCIES TRADING
Khartoum , Sudan
01.2018 - 03.2019
- Enhanced effectiveness of CCTV equipment through strategic placement for optimal coverage.
- Maintained service quality by coordinating with management on scope and material alterations.
- Guaranteed prompt repair services by managing inventory levels effectively.
- Completed daily installations of CCTV systems across [35], surpassing team average by [95]%.
- Employed strong troubleshooting skills to diagnose system faults with [98]% accuracy.
- Trained [50] junior technicians in installation techniques, shortening job turnaround times by [90]%.
- Interpreted blueprints and schematics to install low-voltage [150] systems per customer specifications.
- Restored functionality of [Number] fire alarm systems via precise modification and part replacement.
IT Support Engineer
Ibn Sina University
Khartoum , Sudan
10.2017 - 03.2019
- Diagnosed and resolved system and network issues, achieving 90% reduction in downtime.
- Delivered four-line remote helpdesk support to 250 end-user clients.
- Maintained high support levels through expertise in operating systems and application software.
- Installed multiple platform workstations for compatibility testing across Linux and Windows systems.
- Coordinated successful data migrations from Windows Server 250 to 250.
- Customised desktop hardware for 750 users, meeting specific site standards.
- Monitored and upgraded network servers' hardware and software to optimise performance.
IT Support Engineer
General Administration of Civil Registry
Khartoum , Sudan
08.2013 - 08.2016
- Diagnosed and resolved system and network issues, achieving significant cost savings.
- Delivered four-line helpdesk support to 2000 remote clients via remote and telephone channels.
- Quickly identified and rectified Windows applications and networking problems, reducing downtime by 85%.
- Executed hardware and software upgrades on network servers to enhance overall performance.
- Established wireless LAN controllers and access points to streamline communications.
- Administered network systems to maintain security, availability, and performance standards.
- Customised desktop hardware for 1777 users, ensuring compliance with specifications and standards.
- Enhanced support quality through continuous learning of operating systems and application software.
Network Support Engineer
Sudatel Telecom Group Ltd
Khartoum , Sudan
10.2012 - 07.2013
- Optimised resolution times with decisive actions.
Supported and maintained critical infrastructure and platforms.
Performed thorough risk assessments for future network configurations.
Configured, tested, and designed resilient network systems.
Monitored hardware/software to implement necessary upgrades.
Resolved outages promptly to sustain maximum network availability.
IT Support Technician
National Ribat University
Khartoum , Sudan
11.2011 - 10.2012
- Delivered timely and professional support for over 1,500 end users across hardware and software issues.
- Achieved exceptional First Time Resolution rates through rapid diagnosis techniques.
- Installed PAN and WLAN networks at remote locations to enhance connectivity.
- Provided remote support for product functionality, maintenance, and troubleshooting.
- Executed Planned Preventative Maintenance, repairs, and technical upgrades for operational teams.
- Monitored site security to ensure compliance with equipment and workstation standards.
Education
CABHI
CABHI
saudi 07.2025 -
software engineer - software
Alneelain University
Khartoum , Sudan 11.2007 - 11.2011
Skills
- Office 365
- IT budget and cost control
- IT security and networking
- Software testing
- Windows & Linux operating systems
- Training and development
- Excel proficiency
- Risk mitigation planning
- Documentation and reporting
- Quality assurance
- Requirements analysis
- Project lifecycle management
- Security planning
- Database security measures
- Crystal Reports creation
- Good data presentation
- Worksite supervision
- Data backup solutions
- Server migration expertise
- Network infrastructure comprehension
- Multitasking capability
- Proactive IT trend awareness
- Strategic planning aptitude
- Resilient in high-pressure situations
- Windows desktop deployment
- Crisis mitigation
- Security protocols implementation
- IT service management
- DNS server management
- Data backup expertise
- Adaptable to technical evolution
- Client-Server liaison
- Server performance optimising
Personal Information
Languages
Arabic
Native language
English
Intermediate
B1
Custom
Khaled , hmdelnil rahma ali , 4th,street, AL-KHUBAR, 34446, 966580861607, khaledisu8@gmail.com
Certification
CABHI
Timeline
CABHI
CABHI
07.2025 -
IT manager
Silver Crescent General Polyclinic
11.2023 - Current
IT Manager
almaameer bakery
04.2019 - 11.2023
CCTV Engineer
ANFAL COMPANY FOR AGENCIES TRADING
01.2018 - 03.2019
IT Support Engineer
Ibn Sina University
10.2017 - 03.2019
IT Support Engineer
General Administration of Civil Registry
08.2013 - 08.2016
Network Support Engineer
Sudatel Telecom Group Ltd
10.2012 - 07.2013
IT Support Technician
National Ribat University
11.2011 - 10.2012
software engineer - software
Alneelain University
11.2007 - 11.2011