KHALED MESELMANI
Riyadh
Overview
11
11
years of professional experience
Work History
Assistant Restaurant General Manager
Top Chef Company (Fine Dining Nikkei Restaurant)
Riyadh
07.2022 - Current
- Achieving restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing & completing action plans; also implementing production, productivity, quality, and customer-service standards
- Meeting restaurant financial objectives by forecasting requirements, adhering to an annual budget, scheduling expenditures, analysing variances, and initiating corrective actions
- Staff Performance: Fostered a culture of excellence, ensuring staff consistently delivered top-notch customer service
- Inventory & Compliance Management: Streamlined inventory management, optimized supply orders, and maintained strict adherence to health and safety standards
- Administrative Support: Handled scheduling, payroll & record maintenance, thus ensuring smooth administrative operations
- Kitchen Coordination: Collaborated closely with kitchen staff in order to ensure timely food preparation and uphold the highest quality standards
- Upselling & Sales Training: Trained staff in advanced upselling techniques, thus driving sales targets and goals to new heights
- Mentoring & Skill Development: Provided training and mentorship to inexperienced staff, significantly enhancing their skills and confidence, leading to improved team performance and customer service
- Training Program: Created an in-depth training program educating floor staff on the story behind each menu item and the best presentation techniques, resulting in a 40% increase in sales
- Customer Complaint Resolution: Continuously honed skills in effectively resolving customer complaints, whilst ensuring a welcoming and satisfying dining experience, contributing to an 80% increase in 5-star reviews on platforms like Google Reviews.
Restaurant Supervisor
KEIF (International Restaurant)
Tripoli
08.2020 - 02.2022
- Handled operational functions like staff briefings, creating the duty roster, shift management; coordinating work of chefs, cooks and other employees to ensuring qualitative food preparation
- Task Allocation: Assigned tasks and sections to staff members on daily basis, optimized efficiency & productivity
- Guest Interaction: Greeted and interacted with customers, addressed their needs and resolved any complaints or issues promptly and professionally
- Service Excellence: Led by example, delivered outstanding service and set the standard for excellence
- Staff Support: Offered essential support to staff during busy periods and ensured smooth operations
- Compliance: Ensured the compliance for all statutory safety norms viz
- Guest & staff safety including food safety & hygiene standards.
Headwaiter
Fabio's (Italian Fine Dining Restaurant)
Faqra
01.2020 - 06.2020
- Managed the dining room and ensured that guests receive exceptional service, supervised & trained staff members and maintained a high standard of customer satisfaction
- Acted as a liaison between the kitchen and the dining area, ensuring smooth communication and efficient service
- Dining Station Setup: Ensured all dining stations are set up to the highest standards, created an inviting and organized environment for guests
- Menu Special Review: Efficiently & effectively reviewed and familiarized with daily menu specials, ensuring accurate description and recommendations to guests
- Guest Interaction: Greeted guests warmly and guided them to their seats, ensured they feel welcomed and valued from the moment they enter the restaurant
- Accurate and Prompt Order Taking: Dexterously took orders, ensured accuracy and timeliness, and provided recommendations based on guest preferences
- Meal & Beverage Service: Served meals & beverages with the utmost professionalism, thereby ensuring a seamless and enjoyable dining experience for guests
- Guest Satisfaction Monitoring: Oversaw guest satisfaction throughout their dining experience, promptly addressed any issues or concerns to guarantee a positive outcome
- Table Maintenance: Quickly clear tables and reset them for the next guests, maintained a clean and orderly dining area
- End-of-Shift Duties: Executed all end-of-shift tasks diligently, including providing feedback and reporting on service operations to the management team
- Upselling and Sales Improvement: Significantly increased the average check by 30% through strategic upselling and effective promotion of menu items
- Service Quality Enhancement: Contributed creative and innovative ideas to continuously improve the quality of service, thereby enhancing the overall guest experience.
Headwaiter
Rawand Cuisine (International Restaurant)
Tripoli
02.2017 - 11.2019
Waiter
La Plaka (International Restaurant)
Tripoli
02.2014 - 10.2016
Timeline
Assistant Restaurant General Manager
Top Chef Company (Fine Dining Nikkei Restaurant)
07.2022 - Current
Restaurant Supervisor
KEIF (International Restaurant)
08.2020 - 02.2022
Headwaiter
Fabio's (Italian Fine Dining Restaurant)
01.2020 - 06.2020
Headwaiter
Rawand Cuisine (International Restaurant)
02.2017 - 11.2019
Waiter
La Plaka (International Restaurant)
02.2014 - 10.2016