Hi, I’m
KHALED MOSTAFA
Jeddah,Saudi Arabia
Summary
Seasoned executive with over two decades of performance-driven growth in senior-level management within large, multinational business environments. A results-oriented Operations Leader with strong business acumen, recognized for visionary strategy development and execution that drives record-setting gains in sales, profitability, and market share. Proven ability to revitalize underperforming areas, enhance operational efficiency, and elevate service quality across restaurant operations. A highly competitive, driven, and passionate professional with a strong sense of ownership and accountability—committed to excellence and continuous improvement, never settling for less.
Overview
31
years of professional experience
4
years of post-secondary education
1
Certification
Work History
Express Food Company.Jeddah, Saudi Arabia
ALBAIK - Home Delivery Manager
04.2020 - 02.2025
Job overview
- Leading a workforce of over 1,500 (fleet) while overseeing ALBAIK home delivery operations across KSA, with more than 115 restaurants.
- Manage teams by overseeing employees' hiring , training, and professional growth.
- Recruited and developed high-performing teams, focusing on talent retention.
- Retain and manage staff with a clear focus on delivering clear results.
- Led team to streamline operations by implementing new strategies.
- Created and led a successful business culture focused on performance.
- Allocated resources to teams based on their needs, performance, and availability, while optimizing distribution to maximize productivity.
- Supervised staff training programs with a focus on skill enhancement.
- Fostered a positive work environment, and increased teams’ morale.
- Championed a customer-centric approach, enhancing overall service delivery and satisfaction.
- Identified and capitalized on growth opportunities in the market, by participating in opening new locations for home delivery, everywhere, every opportunity (Cloud kitchen)
- Proactively contribute to business development by seizing site selection opportunities.
- Join in change initiatives across the organization to enhance operational efficiency.
- Establishing & managing daily operations by overseeing financials, key performance indicators, and employee performance.
- Enforced compliance measures for adherence to industry standards.
- Maintained organizational compliance with applicable legislation and regulations.
- Spearheaded strategic planning initiatives, aligning organizational objectives with long-term goals.
- Collaborated with the company CEO to set clear objectives and lead the Home Delivery operations team effectively.
- Developed comprehensive business plans for home delivery channel growth.
- Set strategic plans to govern the functioning of online service operations.
- Drove process improvements, and optimized workflow efficiency along with the licensor coordination.
- Formulated business plans to increase growth and minimize costs for the company.
- Established a strong rapport with stakeholders to enhance business credibility.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Identified and resolved operational issues impacting productivity, performance, and profitability.
- Partnered with management team to optimize operations and reduce costs.
- Enhanced productivity through innovative management techniques.
- Reviewed reports from subordinate management to identify areas of opportunity.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Successfully delivered on tasks within tight deadlines.
- Oversaw financial planning and ensured fiscal stability of the home delivery Operations.
- Managed business operations, financial performance, and company investments.
- Instituted cost control measures and softened financial risk.
- Managed negotiations with service providers to secure profitable contracts.
- Established budgets based on historical, current, and forecasted business data.
Americana Group-Food companyJeddah, KSA
Operations Manager (Western Region-Hardee's Brand)
01.2017 - 03.2020
Job overview
- Led teams and managed multi-unit restaurant businesses with over 70 restaurants.
- Ensured efficient regional operations and maintained exceptional guest experiences.
- Drove effective budget and cost management within the planning process.
- Maximized sales and revenue through customer satisfaction and employee engagement.
- Suggested marketing strategies, new store locations, and design concepts.
- Maintained high product quality, customer satisfaction, and efficient cash handling, while promoting teamwork for operational continuity.
- Combined critical thinking with practical leadership to foster a culture of innovation across the business.
- Managed all daily operations within budget guidelines, maintaining the highest standards.
- Ensured key performance indicators were consistently met.
- Pioneered innovative solutions to enhance product performance.
- Created and nurtured a successful business culture focused on performance.
- Coordinated cross-departmental efforts to achieve organizational goals.
- Established budgets based on historical, current, and projected business data.
Americana Group-Food companyDubai, UAE
Chain Operations Manager ( Hardee's Brand) - UAE
10.2010 - 12.2016
Job overview
- Lead teams and managed a +45 multi-unit restaurant business, ensuring operational excellence and financial success.
- Analyze and manage financial results to maximize profitability while maintaining high-quality service and customer satisfaction.
- Optimize restaurant staffing levels based on Targeted Productivity Labor Hours (TPLH) to ensure efficiency.
- Coach and develop Area Coaches and Restaurant General Managers (RGMs) to drive performance and leadership growth.
- Support the Operations Director and Real Estate team in selecting new site locations.
- Collaborate with the Development Department to minimize the impact of renovation closures through strategic initiatives and innovative solutions.
- Maintain effective communication and strong relationships by ensuring all Area Coach activities are executed professionally and on time.
- Oversee the execution of Leading Multi Restaurants (LMR) Classroom workshops in partnership with the Field Training Manager.
Americana Group-Food companyDubai, UAE
Area Operations Manager
02.2006 - 09.2010
Job overview
- Created adigital file classification system for company-wide use.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Created classification systems to manage archives.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Developed pricing structures based on historical and current trends, competitor activities, and supply chain data.
- Conducted regular market assessments to stay current on trends and maintain readiness for changes.
- Optimized sales methods to best engage, acquire, and retain customers.
- Oversaw planning and execution of targeted sales and marketing strategies.
- Customized promotional strategies to meet theneeds of different clients, products, and services.
- Ensured compliance with health and safety regulations for staff protection.
Americana Group-Food companyUAE, UAE
Home Delivery service Specialist (DXB, SHJ, NE)UAE
01.2003 - 01.2006
Job overview
- Optimized scheduling by analyzing and resolving complex resource management challenges.
- Periodically reviewed operational policies to enhance efficiency and effectiveness.
- Developed streamlined workflows to minimize service downtime and improve productivity.
- Supervised and assessed employee performance, providing constructive feedback and identifying high-potential talent.
- Designed and implemented a comprehensive induction program for new hires, boosting productivity from day one.
- Identified training needs and facilitated Continued Professional Development (CPD) opportunities for staff.
- Fostered strong client relationships through exceptional customer service and proactive engagement.
- Ensured strict compliance with health and safety regulations, reducing workplace risks.
- Maintained high standards of cleanliness and hygiene to enhance customer comfort and satisfaction.
- Collaborated with the marketing team to develop a targeted marketing plan for the home delivery channel, increasing customer reach and revenue.
Americana Group-Food companyDubai , UAE
Restaurant general Manager - Hardee's brand
01.1999 - 12.2002
Job overview
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Recruited and trained high-performing team members to deliver faultless customer care.
- Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximize guest satisfaction.
- Led by example in providing customers with attentive, professional restaurant service.
- Boosted profitability through effective cost-control measures.
- Encouraged feedback from restaurant customers, using insights to implement positive process changes.
Nile Co- affiliated with the Min. of Supply & TradCairo, Egypt
Agricultural Engineer.
09.1993 - 12.1998
Job overview
- Establish and maintain contracts with state-approved suppliers to ensure a continuous supply of strategic food commodities at the sales outlets of consumer group companies affiliated with public sector enterprises and the holding company.
- Ensure that all goods received from suppliers meet the required standard specifications.
- Perform regular site visits to sales outlets to verify product quality and ensure compliance with expiration date standards.
- Ensure that product pricing remains competitive and accessible, catering to the needs of middle- and low-income segments of Egyptian society.
Education
Cairo UniversityCairo, Egypt.
Bachelor's degree from Faculty of agriculture
09.1988 - 06.1992
Skills
- Leadership & management skills
- Operation management
- Budgeting skills
- Sales forecasting skills
- Managing diversity skills
- Planning & Organizing
- Team Building
- Geographic knowledge (mapping zones for delivery service)
- Ethical decision making
- Efficiency improvement
- Negotiation expertise
Languages
Arabic
Native
English
Fluent
French
Elementary
Certification
- ALBAIK Orientation
- ALBAIK Advanced orientation
- ALBAIK Operation technical skills training (on the Job)
- ALBAIK Home delivery operational manual training
- ALBAIK Section -2 training
- Change Management, 01/2016 - 12/2017
- Strategy, 01/2015 - 12/2016
- Business Development, 01/2013
- Performance Management, 01/2012
- Business Strategy, 01/2013
- Budgets, 01/2011
- P&L Management, 01/2011
- Leadership & Leadership Challenge, 01/2010
- Business Object, 01/2009
- Forecasting, 01/2010
- High Impact Coaching Training, 01/2007
- Dale Carnegie- Coaching Employee, 01/2008
- HACCP (Hazard Analysis and Critical Control Point), 01/2009
- The Seven Habits of highly effective people, 03/2009
- Inventory Management, 01/2009
- Area Manager Program, 01/2006
Affiliations
- Swimming, reading, drawing, bodybuilding
Accomplishments
- Created the Home Delivery operations concept from the ground up at "ALBAIK "- KSA, leading to significant growth for three consecutive years, beginning in 2021
- Formulate development strategy for the western region which led to turning around the Market performance from a Negative 17% sales growth in 2016 into a positive 3% in 2017 followed by +5% in 2018., .............................06/2017 - 12/2018
- Execution excellence award for turning around The 'UAE' Hardee's brand Market after continue losing for almost 17 years into a positive profit of 12 million., 02/2011 - 12/2013
- Chain manager of the year (UAE).................................. 04/2012
- Best Pacesetter Achiever of the Year Award (Qtr. 2& Qtr3)., 03/2010 - 06/2010
- Best (OA&QA) results with 98 % score done by international CKE team in KSA., 04/2018 - 04/2019
- Lowest staff turnover of the year award., 06/2007 - Present
- Area Manager of the Year Award (UAE)., 07/2008
- For the first time ever, contributed over 30% of the total sales budget for the Hardee's brand from the HD channel.
- Developed the HD concept from scratch, resulting in breakthrough growth for three consecutive years starting in 2003.( Hardees Brand - UAE)
Timeline
ALBAIK - Home Delivery Manager
Express Food Company.
04.2020 - 02.2025
Operations Manager (Western Region-Hardee's Brand)
Americana Group-Food company
01.2017 - 03.2020
Chain Operations Manager ( Hardee's Brand) - UAE
Americana Group-Food company
10.2010 - 12.2016
Area Operations Manager
Americana Group-Food company
02.2006 - 09.2010
Home Delivery service Specialist (DXB, SHJ, NE)UAE
Americana Group-Food company
01.2003 - 01.2006
Restaurant general Manager - Hardee's brand
Americana Group-Food company
01.1999 - 12.2002
Agricultural Engineer.
Nile Co- affiliated with the Min. of Supply & Trad
09.1993 - 12.1998
Cairo University
Bachelor's degree from Faculty of agriculture
09.1988 - 06.1992
- ALBAIK Orientation
- ALBAIK Advanced orientation
- ALBAIK Operation technical skills training (on the Job)
- ALBAIK Home delivery operational manual training
- ALBAIK Section -2 training
- Change Management, 01/2016 - 12/2017
- Strategy, 01/2015 - 12/2016
- Business Development, 01/2013
- Performance Management, 01/2012
- Business Strategy, 01/2013
- Budgets, 01/2011
- P&L Management, 01/2011
- Leadership & Leadership Challenge, 01/2010
- Business Object, 01/2009
- Forecasting, 01/2010
- High Impact Coaching Training, 01/2007
- Dale Carnegie- Coaching Employee, 01/2008
- HACCP (Hazard Analysis and Critical Control Point), 01/2009
- The Seven Habits of highly effective people, 03/2009
- Inventory Management, 01/2009
- Area Manager Program, 01/2006
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