Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

KHALED OMAR

Summary

Focused Front Desk Agent with knowledge in customer service, time management and effective planning. Skilled at handling appointments, phone duties and company correspondence. Specializing in balancing many different tasks at once. Highly motivated Front Desk Agent with talent for assisting guests in general services such as billing, check-out and check-in. Qualified across different areas of hotel management with specialty in conflict resolution. Outgoing Front Office Trainee capable of handling multiple tasks at once while remaining positive and composed in all types of situations. Offering great computer, customer service and collaboration skills.

Overview

3
3
years of professional experience
2
2
years of post-secondary education

Work history

Marketing and Sales

Danube
Jeddah
02.2021 - 02.2022
  • Monitored and reported on competitor and customer activity, industry trends and developments to inform sales and marketing strategy.

Front Desk Receptionist

karam hotel
Jeddah
02.2022 - Current
  • Greeted visitors upon arrival, verifying identity and booking details and issuing visitor passes
  • Resolved minor customer issues and requests for information, escalating complex problems to line manager
  • Expertly handled complaints and recorded customer feedback to enhance guest experience
  • Performed administrative support tasks such as data entry, appointment scheduling and phone call screening.

Education

diploma - tourism and travel

kingAbdul aziz university
Jeddah, Mecca Region
05.2018 - 05.2020

Skills

  • Team collaboration
  • Courier management
  • Issue handling
  • Active listening
  • Front office management
  • Microsoft Office
  • VIP guest experience

Languages

Arabic
Native
English
Advanced

Timeline

Front Desk Receptionist

karam hotel
02.2022 - Current

Marketing and Sales

Danube
02.2021 - 02.2022

diploma - tourism and travel

kingAbdul aziz university
05.2018 - 05.2020
KHALED OMAR