Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic
khaled samir

khaled samir

Riyadh,Kingdom of Saudi Arabia

Summary

Strategic planner and operational leader with strong background improving performance, productivity, efficiency and profitability of departmental and organizational operations. Practiced in providing assorted teams with support and resources to succeed.

Overview

11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Data entry operator

Hussein Al Mazy ad Contracting
Riyadh, Saudi Arabia
07.2023 - 10.2023
  • Encouraged customer feedback to deliver information to management for process improvements.
  • Wrote reports and correspondence from dictation and handwritten notes.
  • Gathered data to create Excel spreadsheets for budget and inventory management.

Operation and movement manager

Ideal Standard Egypt international
cairo, Egypt
02.2020 - 06.2023
  • Organized special sales at specific times to drive customer engagement and move high volumes of products.
  • Optimized sales methods to best engage, acquire and retain customers.
  • Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
  • follow up and monitor budgets and transportation and maintenance costs.

Customer service agent

Hamad International Airport
Doha, Qatar
10.2016 - 11.2019
  • Acted as first point of contact for customer issues and queries.
  • Collaborated well with other customer agents to deliver consistent service across various platforms.
  • Delivered consistently excellent customer service to guarantee positive company experiences.
  • Assisted customers with varying questions using product knowledge and service expertise.

Sales officer

General Systems for Plastic and Chemical
cairo, Egypt
03.2013 - 09.2016
  • Supported formal bidding processes by generating proposal documents.
  • Collaborated with marketing teams to implement strategies to boost brand presence and reach new customers.
  • Confidently demonstrated and presented new products to prospective customers, handling objections effectively to close sales.

Education

Bachelor's degree in social work - social worker

Fayoum University
Egypt
09.2008 - 06.2012

Skills

  • Data entry
  • Customer service
  • Microsoft office
  • leadership and spirit of cooperation
  • the ability to communicate
  • improving the work environment
  • computer skills

Languages

English
Intermediate
Arabic
Native

Certification

  • Improving the English language
  • Principles Of Nero Linguistic Programming
  • Effective Communication Skills
  • ICDL Computer Skills

Timeline

Data entry operator

Hussein Al Mazy ad Contracting
07.2023 - 10.2023

Operation and movement manager

Ideal Standard Egypt international
02.2020 - 06.2023

Customer service agent

Hamad International Airport
10.2016 - 11.2019

Sales officer

General Systems for Plastic and Chemical
03.2013 - 09.2016

Bachelor's degree in social work - social worker

Fayoum University
09.2008 - 06.2012
khaled samir