Khaled Yousry
Administration Manager
Riyadh
Summary
Results-driven Administration Manager with 16+ years of experience enhancing operational efficiency and driving organizational success. Skilled in strategic planning, team leadership, and process optimization, with demonstrated expertise in property, fleet, and sustainability management. Proven track record of successfully leading two company acquisitions, streamlining operations, and delivering significant cost reductions.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
Work History
Administration Manager
Rentokil Boecker KSA
Riyadh, Riyadh Region
07.2022 - Current
- Strategic Leadership: Led and managed a cross-functional team of administrative professionals across multiple regions, ensuring operational efficiency and alignment with company policies and industry best practices.
- Operational Excellence: Streamlined administrative processes, including recruitment, training, and performance management, to drive productivity and team effectiveness.
- Financial Management: Controlled administrative budgets, including CAPEX forecasting, to optimize resource allocation and ensure cost efficiency.
- Sustainability Initiatives: Spearheaded environmental sustainability programs, reducing waste and promoting green practices across the organization.
- Mergers & Acquisitions: Successfully directed the administrative integration of two company acquisitions, minimizing disruptions and enhancing operational synergies.
- Cost Management: Negotiated cost-effective contracts with vendors for office supplies and services, reducing operational expenses while upholding quality standards.
Head of Support Services Department
Rentokil Saudi Arabia Ltd.
Riyadh, Riyadh Region
05.2020 - 06.2022
- Strategic Facilities Management: Led planning and management of company properties and warehouses, optimizing lease agreements, maintenance schedules, and ensuring full regulatory compliance.
- Fleet Management Optimization: Drove cost-saving initiatives in fleet management, improving fuel efficiency and optimizing vehicle utilization.
- Procurement & Supply Chain Efficiency: Streamlined procurement operations, negotiated favorable supplier contracts, and reduced administrative expenditures.
- Team Leadership & Development: Mentored and developed a high-performing support services team, fostering a culture of continuous improvement and operational excellence.
- Regulatory Compliance: Ensured full compliance with Saudi regulations by overseeing the acquisition and renewal of business licenses, permits, and certifications.
Administration Officer - Eastern Region Branch
Rentokil Saudi Arabia Ltd.
Cairo
02.2015 - 04.2020
- Administrative Management: Streamlined sales team operations by optimizing administrative processes, ensuring seamless communication, and fostering efficient workflows among sales representatives, clients, and internal departments.
- Interdepartmental Coordination: Acted as a key liaison between sales, operations, and HQ, facilitating smooth collaboration and promptly resolving cross-functional issues.
- Facilities Management: Ensured a conducive work environment by overseeing office and staff accommodations, addressing maintenance requests, and maintaining cleanliness and functionality.
- Document Management: Maintained accurate, accessible business records, ensuring compliance with company policies and facilitating efficient data retrieval.
- Policy Compliance: Supported the regional manager in enforcing company policies and regulations, enhancing branch compliance and operational efficiency.
- Financial Oversight: Managed branch petty cash, including voucher preparation, cash reconciliation, and expenditure control, ensuring accuracy and accountability.
- HR Administration: Maintained detailed personnel records, processed leave and overtime requests, and coordinated with HQ/HR on employee matters to support workforce management.
- General Support: Delivered comprehensive administrative support to the branch manager and HQ through ad-hoc tasks, contributing to streamlined branch operations.
Program Specialist - Testing Department
AMIDEAST Inc.
07.2012 - 12.2014
- Test Administration: Managed the administration of various standardized tests, including TOEIC, ITP, IBT, GRE, GMAT, and SAT, ensuring strict adherence to testing protocols, security measures, and accuracy.
- Client Services: Delivered exceptional customer service by addressing inquiries, resolving concerns, and ensuring a smooth testing experience for candidates.
- Data Management: Accurately registered candidates, entered and verified candidate and payment details, and maintained detailed records, generating comprehensive reports on a monthly basis.
- Quality Assurance: Monitored test processes, promptly identifying and resolving issues, and submitting thorough post-test reports documenting incidents, policy violations, and corrective actions.
- Crisis Management: Addressed technical malfunctions and other unforeseen issues swiftly, ensuring minimal disruption to the test administration process.
- Promotional Activities: Assisted in organizing and participating in fairs to promote AMIDEAST testing services and products.
Administrative Specialist
AMIDEAST Inc.
Cairo
10.2008 - 06.2012
- Facilities and Logistics Management: Oversaw the maintenance, cleanliness, and security of AMIDEAST premises, including coordinating renovation projects, managing logistics for office operations, and ensuring seamless travel and accommodation arrangements for international visitors.
- Administrative Support: Handled correspondence, prepared documentation, and coordinated logistics for departmental meetings, events, and training sessions. Provided backup support for the office manager to ensure smooth day-to-day operations.
- Inventory Management: Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows to support operational and program needs.
- Financial Management: Monitored and followed up on financial matters, including petty cash handling, budget preparation, and processing financial transactions related to training courses and departmental expenses.
- Event and Program Coordination: Organized program registrations, prepared conference materials (e.g., badges, kits), and coordinated logistics for training events and educational programs.
- Data and Record Management: Maintained organized filing systems and personnel records, ensuring efficient data management and accessibility for both operational and HR functions.
- Customer Service: Served as the main point of contact for internal and external inquiries, managed incoming calls, and provided exceptional support to staff, clients, and visitors.
- Team Collaboration: Worked across departments to support operations, ensuring timely communication and effective collaboration with stakeholders and team members.
Education
Bachelor of Commerce -
University of Benha
Egypt 10.2000 - 07.2006
Skills
Bilingual Communication: Fluent in both English and Arabic (spoken and written)
Communication & Interpersonal Skills: Adept at conveying ideas and fostering strong professional relationships
Proficient in Office Software: Skilled in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Google Workspace (Docs, Sheets, Slides, Drive)
Analytical & Problem-Solving: Strong ability to assess data and implement effective solutions
Self-Motivated & Independent: Able to work autonomously while maintaining high standards
Multitasking & Attention to Detail: Efficient at managing multiple tasks with focus on accuracy
Leadership & Team Collaboration: Proven leadership skills in managing diverse teams and resolving conflicts
Emotional Intelligence: Skilled in recognizing and managing emotions to enhance team dynamics and communication
Professional Development
Rentokil-Boecker Academy, Saudi Arabia
· Managing Conflict Course (September 2024)
· Creating a Great Place to Work Course (July 2023)
· The Effective Delegation Course (April 2023)
· Finance for Non-Finance Professionals Course (December 2018)
· Line Manager Index Training Course (September 2018)
Al-Mujaz Education & Training Academy, Saudi Arabia
· Time Management Course (January 2020)
Youth Academy, Professional Development Foundation
· Maharaty Edexcel Essential Work Skills Program, Specialization in Office Management (June 2013)
AMIDEAST Inc., Cairo
· Time Management Workshop (December 2009)
· Stress Busters Workshop (November 2009)
· BBSA Program (August-November 2008)
o Developed interpersonal, presentation, teamwork, and project development skills
o Acquired foundational knowledge in business correspondence, sales, customer care, HR, accounting, and marketing
New Horizons Academy, Cairo
Advanced Microsoft Office Course (Word, Excel, Outlook, PowerPoint) (April-July 2008)
Reference
Mr. Antoine Sater
Managing Director, Rentokil Boecker, Saudi Arabia
Email: Antoine.sater@rentokil-boecker.com
Phone: +966 533 533 945
Relationship to Me: Direct supervisor during my tenure as Administration Manager at Rentokil Boecker Saudi Arabia (2022–Present).
Mr. Mohammed Ehsan
Former General Manager, Rentokil Saudi Arabia Ltd.
Email: Sui.ehsan@rentokil-boecker.com
Phone: +966 550 461 536
Relationship to Me: Direct supervisor during my tenure as Head of Support Services Department at Rentokil Saudi Arabia Ltd. (2020–2022).
Timeline
Administration Manager
Rentokil Boecker KSA
07.2022 - Current
Head of Support Services Department
Rentokil Saudi Arabia Ltd.
05.2020 - 06.2022
Administration Officer - Eastern Region Branch
Rentokil Saudi Arabia Ltd.
02.2015 - 04.2020
Program Specialist - Testing Department
AMIDEAST Inc.
07.2012 - 12.2014
Administrative Specialist
AMIDEAST Inc.
10.2008 - 06.2012
Bachelor of Commerce -
University of Benha
10.2000 - 07.2006