SALEH KHALID ABDULLAH BAYAHYA
Holy Makkah,Saudi Arabia
Summary
Skilled IT Support Specialist with expertise in Help Desk and Desktop Support, alongside Windows Server management. Knowledgeable in Active Directory, Microsoft 365, and Cisco Packet Tracer, with a solid understanding of TCP/IP protocols. Specialises in hardware troubleshooting, software installation, and technical documentation, focused on optimising system performance and delivering effective solutions.
Overview
2
2
Languages
1
1
Certification
Work history
Information Technology Intern
Ministry of Health
Makkah
- Delivered technical support to users, resolving issues and enhancing user satisfaction
- Executed network troubleshooting to resolve issues
- Offered support for Active Directory management
- Performed software installation on devices
- Conducted maintenance on hardware systems
- Oversaw backup operations, ensuring data safety and integrity through regular assessments
Education
Computer Technical Support Diploma -
Technical College
Holy MAKKAHHigh School - undefined
Al-Enjaz High School
Holy MakkahSkills
- IT Support
- User support
- Desktop Support
- Active Directory
- Microsoft 365
- Software Installation
- Hardware Troubleshooting
- Backup Operations
- Windows Server
- TCP/IP
- Cisco Packet Tracer
- Technical Documentation
Certification
- Cisco IT Essentials – PC Hardware and Software – Cisco Networking Academy (2024-06)
- NDG Linux Essentials – Cisco Networking Academy (2024-12)
- CCNAv7 Switching, Routing and Wireless Essentials – Cisco Networking Academy (2025-01)
- Introduction to Cybersecurity – Cisco Networking Academy (2026-07)
- Introduction to Modern AI – Cisco Networking Academy (2026-07)
- Introduction to Data Science – Cisco Networking Academy (2026-07)
Languages
Arabic: Native
English: STEP 72% (IELTS 5.5)
References
Available upon request.
Academic Project
Smart Network Monitoring System, Real-time monitoring, alerts, dashboard, reporting using Windows Server, Active Directory, Cisco Packet Tracer and web technologies.
References
References available upon request.
Timeline
High School - undefined
Al-Enjaz High School
Information Technology Intern
Ministry of Health
Computer Technical Support Diploma -
Technical College