Khaled Hassan Ahmed AlSuwaha
Riyadh
Summary
Motivated and driven, seeking a challenging position within your organization to leverage capabilities, core competencies, and professional experience in driving ongoing success. High level of professional qualifications in Business Continuity Management/Disaster Recovery, Certified Data Center Design (CDCD), Information Technology, Production/Operation Support, and Operation Management with Policies and Procedures Development. Brings wealth of management experience from various roles in organizational, program, project, and product management. Confident in ability to effectively interact with all levels of management, customers, vendors, and third-party alliances. Strong oral and written communication skills, coupled with excellent interpersonal skills, enable thriving in collaborative environments. Self-motivated to take on new initiatives and contribute value to organization. Extensive experience working in multicultural organizations has honed adaptability and cultural sensitivity.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Systems & Production Support Unit Manager
Technology Services
Head of Business Continuity Management, Unit Manager
P.O
- Managing and Responsible for the development, implementation and maintaining the Business Continuity Management plans, Projects activities and side
- Supervise Maintain & updating the existing BCM Documentation, Review the readiness of DR systems, supervise the test results and risk assessments, Ensure full gap analysis, review the current systems and report any issues, supervise the coordination with concern departments for existing issues
- Service Quality Manager, Managing the Service Quality unit in all aspects and looking after all the procedures and controls, establishing service level agreements within the units, coordinate and manage
- Khaled Hassan Ahmed Al-Suwaha
- Page 3 of 8 4/28/2024 the internal and external audits, report to the department manager all the outstanding issues in weekly and monthly basis
- IT Service Management Manager, Managing the Changes, Configurations and Contract for the production environments, control all releases to Country Data Center and ensure all standards and procedures are strictly followed
- Business Operation Expansion Support Unit Manager, Managing the Infrastructure and Operation
- Expansion Planning for Disaster Recovery Center, coordinate and manage the Data Centre in all Regional
- Offices, Layouts, Power requirements, UPS, Generators system, as New, Relocation, Expansion and
- Modification Projects
- Systems, , Assisting the Technology Operation Department
- Manager in defining mission and vision of Computer Operations as follow: Developing annual budgets and defined systems service level requirements
- Actively involved in the implementation of new enhancements / projects to ensure proper co-ordination with other TSD units and user
- Organize, direct and supervise all systems operation and production support personnel by establishing controls and procedures
- Co-ordinate with other IT groups on possible changes and upgrades to the system(s) by assisting development in defining and implementing enhancements to current applications & systems and manage the daily issues and risks and work on solving/mitigating the problems
- Define systems service level requirements to meet user service level agreements
- Maintain a current level of knowledge of the SHB Technical environment relevant to your area of responsibility, through formal courses and self-training to accurately and efficiently perform his responsibility
- Plan, coordinate and manage the Data Centre in all Regional Offices, Power requirements, UPS, and
- Generators system
- Projects worked on:
- Business Continuity Site Preparation, User testing and coordination
- Production Main Data Center H.O
- Site Preparation and Relocation
- DRC Disaster Recovery Center Site Preparation and Replacement
- Manage the Data Centers in WA and EA Regional Offices
- Main Data Center HO UPS Replacement
- Plan, coordinate and manage the Data Centre in all Regional Offices, Power
- Requirements, UPS, and Generators system
- Core Banking Application Project) Globose Implementation
- SUN System Implementing, Site preparation and Coordination
- HO/DC Renovation of the main Data Center of Saudi Hollandi Bank
- DRC Disaster Recovery Center Site Preparation and Coordination
- Redesigning the Regional Data Center
- Security Implementing Security and Security Policy in the Systems Operation
- Areas, the Computer Room and regional Data Center
- Y2K Actively involved in the implementation of new enhancements /
- Projects related to Y2K to ensure proper coordination with other TSD groups.
IT Services Management Unit Manager
Alamiah
01.2008
- Windows - 3.1 1993 Al-, Training Center Military Training 1991 Riyadh Military Base People Business 1990 Center of Bank and Finance SAMBA Basic Banking Book Keeping 1990 Center of Bank and Finance SAMBA DBase III Workshop 1989 Center of Bank and Finance SAMBA Letters and Memos Workshop 1986 Center of Bank and Finance SAMBA Reliance for Operations 1985 Perkin-Elmer Data System SAMBA OS/32 for Operation 1985 Perkin-Elmer Data System SAMBA
- Khaled Hassan Ahmed Al-Suwaha
- Page 8 of 8 4/
Operation Expansion Planning Unit Manager
BSF
01.1993
- Developing Leadership Skills 1994 Hoskyns Training/Riyadh Service Excellence, Center of Bank and Finance
Deputy Head
Saudi AlAwwal Bank, SAB
06.2019 - 06.2022
- Of Business Continuity and Crisis Management
- Managing and Responsible for the development, implementation and maintaining the Business Continuity
- Management plans, Projects activities and side
- Supervise Maintain & updating the existing BCM
- Documentation, Review the readiness of DR systems, supervise the test results and risk assessments
- Ensure full gap analysis, review the current systems and report any issues, supervise the coordination with concern departments for existing issues.
Deputy Head of Business Continuity and Crisis Management Carrying
Twenty
12.1997 - 06.2022
- Out same responsibility as of the below position
- Head of Business Continuity Management Department in Alawwal Bank, Managing and Responsible for the development, implementation and maintaining the Business Continuity Management test plans, Projects activities and side preparation
- Supervise Maintain & updating the existing BCM Test Documentation, Review the readiness of DR said, supervise the test results and risk assessments, ensure full gap analysis, review the current systems and applications with TSD and report any issues, coordination with concern departments for existing issues and requirements, supervise BCM support staff, monthly Dashboard report to the management, regional drill test
- Service Quality Manager, Managing the Service Quality unit in all aspects and looking after all the procedures and controls, establishing service level agreements within the units, coordinate and manage the internal and external audits, report to the department manager all the outstanding issues in weekly and monthly basis
- IT Service Management Manager, Managing the Changes, Configurations and Contract for the production environments, Control all releases to the Country Data Center and ensure all standards and procedures are strictly followed
- Business Operation Expansion Support Unit Manager, Managing the Infrastructure and Operation
- Expansion Planning for Disaster Recovery Center, coordinate and manage the Data Centre in all Regional
- Khaled Hassan Ahmed Al-Suwaha
- Page 2 of 8 4/28/2024
- Offices, Layouts, Power requirements, UPS, Generators system, as New, Relocation, Expansion and Modification
- Projects
- Systems & Production Support Unit Manager, Managing all staff in systems operation, production supports and systems admin.-Assisting the Technology Operation Department Manager in defining mission and vision of Computer Operation, Developing annual budgets, Defining systems service level requirements
- Actively involved in the implementation of new enhancements/projects to ensure proper co-ordination with other TSD units and User groups, Managing the daily tasks, issues, problems and risks in working on solving the problems.
Head, Service Quality Manager
Alawwal Bank
12.1997 - 05.2019
Head, Production Control Assistant Manager
Arab National Bank
03.1994 - 11.1994
- Office, Computer Data Center as, Controlling all Hardware and Software releases, All security access in Data Center and to the Computer Room
- Controlling password, Representative of the Data Center in the new project, Providing statistic report to the management and Developing proper procedures in addition to forms for the department, and Managing new employees within the production control and operation
- Two, three months experience: From
Production Control Assistant Manager
ARAB NATIONAL BANK
03.1994 - 11.1994
- Khaled Hassan Ahmed Al-Suwaha
- Page 4 of 8 4/28/2024
- RESPONSIBILITIES:
- Control all the Hardware & Software releases
- Control all the sources codes (programs)
- The arrangement to testing the new sources codes by the requester
- Develop proper procedures for the department
- Part of all the acceptance tests as the data center representative
- Planning and coordinating the releases meetings
- Data center representative in the new projects
- Report to data center manager all the new activities
- Provide the data center manager with a daily, weekly and monthly report
- Ensure that program procedures are included with all releases
- Controlling all the data center security access
- The custodian of all the systems and PC’s passwords in enter
- Handling the daily works
- Report all system problems to system support
- Quality assurance of software
- Internal auditing of D.C
- And all Riyadh Branches for new releases
- Projects worked on:
- (SARIE -TAPS) Electronic Fund Transfer with SAMA
- (ANB)
- (ISO-9000) Certification for the Data Center Operation
- (ANB)
- (DRC) Disaster Recovery Center Site Preparation
- (ANB)
- (Security) For the Data Center Operation & the Computer Room
- (ANB)
Assistant Manager
AlBank AlSaudi AlFransi
01.1992 - 03.1994
- For the Data Control – Assisting the HR Manager defining new mission, Processing new employment files, salaries, loans and Medical insurance, Monthly statistics, Annual appraisal and Supervising employees account at the branches
- Six years and four months experience: From Oct.15, 1985
Assistant Manager
ALBANK ALSAUDI ALFRANSI
01.1992 - 03.1994
- New Higher Interviewing
- New Higher File Review
- Personnel Files review and completion
- Resignation and Termination
- Dependent’s Medical Insurance
- Staff movements monitoring
- Final Settlement Computation
- Yearly performance review with the Management (coordination of concerned staff)
- Monthly statistics report
- Finalizing of staff Loan Applications
- Reviewing daily printout for the overdraft and abnormal transactions
- TCS - Central Processing Section Treasury Back Office:
- Checking of daily reports received from ISD and distribution to the concerned entities
- Reconciliation of dealer’s blotters against SIREN-2 records
- Capturing of FX/MM deals in NIFOT
- Processing of all manual deals through vouchers/lots
- Opening of a/c’s in connection with TCS-Central Processing
- Prepare lots and operation level for data control
- Dispatch of confirmation of FX/derivative products with customers
- Preparation of cash flow for RM Central
- Filing of the records related to the section’s activities
- Prepare SAMA weekly report for sale/purchase of USD
- Khaled Hassan Ahmed Al-Suwaha
- Page 5 of 8 4/28/2024
- Follow up with customers for confirmation of deals
- Month-end accruals/reversal entries
- Prepare FX results statistics for GTD management
- Prepare SAMA monthly report for sale/purchase of F
- CY.
Management Associate
Saudi American Bank, SAMBA
- 01.1992
- Managing and controlling the Alternate Release Center, Source code, backup library, System releases for different system platforms, controlling all local LAN&WAN password for the user, controlling all programmer’s accounts and Release center security access.
Management Associate as Release Center Manager
SAUDI AMERICAN BANK, SAMBA, SAMBA Technology
10.1985 - 01.1992
- Effectively and efficiently assist the Data Center Manager to manage and control the Alternate Data
- Center/Release Center
- Controlling all source codes and ensure that adequate backups are maintained
- Control all releases to Country Data Center and ensure all standards and procedures are strictly followed
- RESPONSIBILITIES:
- Assist the Data Center Manager in the development of objectives for all data processing activities in the
- Alternate Data Center / Release Center
- New Alternate Data Center side preparations
- Train, develop and motivate staff to increase technical proficiency
- Interfaced with users involved in providing training to the new hires and users
- Provide steady and reliable DP facilities to all development teams ensuring optimum utilization of the hardware are maintaining acceptable system availability
- Ensure that the existing PC Local Area Network is available to all development teams and act as the LAN custodian / supervisor
- Ensure that proper procedures are implemented and adhered to
- Plan coordinates with other STD units for all releases to the Country Data Center and ensures that procedures and standards are followed
- Plan for all acceptance tests and prepare relevant data / resources to ensure smooth operation
- Assist other STD units in investigating operational problems and program main functions
- Liaise with the Technical Support Unit and assist in all hardware changes/upgrades
- Report all hardware problems and follow-up until resolved
- Ensure all sources codes for both mainframe and PC based applications are properly backed-up and maintain that the relevant magnetic media library as per procedures
- Be fully conversant with bank’s contingency plan and ensure recourses and available in disaster ituation
- Ensure adequacy of control procedures for premises and system access security.
Treasury
Workshop
01.1993 - 1 1
- Center of Bank and Finance BSF, INTERESTS & HOBBIES: Maintaining Personal and Diplomatic Contacts
- Social and Charity Works
- Public Relations and Networking Translation from, and to Arabic and English, 6
- Swimming and traveling
Education
MBA - EUROPEAN INTTITUTE OF LEADERSHIP & MANAGEMENT
BUSINESS ADMINISTRATIOM
DUBLIN, IRELAND09.2024
ADVANCED PROFESSIONAL CERTIFICATE - LEADERSHIP AND MANAGEMENT
LONDON SCHOOL OF BUSINESS ADMINISTRATION
LONDON, UNITED KINGDOM03.2024
Diploma - Information Technology Management
Alison Training Institution
GALWAY, IRELAND06.2020
Bachelor of Science - In Information Technology
Almeda University
Idaho, USA06.1998
Diploma - Basic Computer Programing
International School
Pennsylvania, USA07.1984
Associate of Science -
University of Minnesota
MINNESOTA, USA03.1983
Skills
- Business Requirements Understanding
- Business Continuity
- Crisis Management
- System Operating Procedures (SOP)
- Business Sustainability
- Emergency Response Planning
- Research Conducting
- Knowledge Dissemination
- Quality Assurance
- Best Practices Implementation
- Business Excellence Support
- Key Performance Indicators (KPIs) Monitoring
- Environmental Policies
- Safety Practices
- Legal Compliance
- Systems Security Implementation
- Network Infrastructure Requirements
Certification
- LEADERSHIP AND MANAGEMENT Advanced Certificate, 03/11/24, LONDON SCHOOL OF BUSINESS ADMINISTRATION
- MENA INFORMATION SECURITY CONFERENCE, 09/06/22, Virtu Port
- OPEN BANKING FORUM Participation, 07/12/21
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
Mailingaddresses
- P.O. Box 50428, Olaya, Riyadh, 11523, Kingdom of Saudi Arabia
- P.O. Box 1467, Riyadh, Riyadh, 11431, Kingdom of Saudi Arabia
- P.O. Box 56921, Riyadh, Riyadh, 11564, Kingdom of Saudi Arabia
- P.O. Box 56006, Riyadh, Riyadh, 11554, Kingdom of Saudi Arabia
- P.O. Box 833, Riyadh, Riyadh, 11421, Kingdom of Saudi Arabia
Saudiid
1000294486
Dateofexpiry
12/22/38
Personal Information
- Place of Birth: Kuwait City
- Date of Birth: 11/22/59
- Nationality: Saudi
- Marital Status: Married with 4 Kids
Hobbies and Interests
- Maintaining Personal and Diplomatic Contacts
- Social and Charity Works
- Public Relations and Networking
- Translation from, and to Arabic and English
- Reading and Camping
- Swimming and traveling
Timeline
Deputy Head
Saudi AlAwwal Bank, SAB
06.2019 - 06.2022
IT Services Management Unit Manager
Alamiah
01.2008
Deputy Head of Business Continuity and Crisis Management Carrying
Twenty
12.1997 - 06.2022
Head, Service Quality Manager
Alawwal Bank
12.1997 - 05.2019
Head, Production Control Assistant Manager
Arab National Bank
03.1994 - 11.1994
Production Control Assistant Manager
ARAB NATIONAL BANK
03.1994 - 11.1994
Operation Expansion Planning Unit Manager
BSF
01.1993
Treasury
Workshop
01.1993 - 1 1
Assistant Manager
AlBank AlSaudi AlFransi
01.1992 - 03.1994
Assistant Manager
ALBANK ALSAUDI ALFRANSI
01.1992 - 03.1994
Management Associate as Release Center Manager
SAUDI AMERICAN BANK, SAMBA, SAMBA Technology
10.1985 - 01.1992
Systems & Production Support Unit Manager
Technology Services
Head of Business Continuity Management, Unit Manager
P.O
Management Associate
Saudi American Bank, SAMBA
- 01.1992
MBA - EUROPEAN INTTITUTE OF LEADERSHIP & MANAGEMENT
BUSINESS ADMINISTRATIOM
ADVANCED PROFESSIONAL CERTIFICATE - LEADERSHIP AND MANAGEMENT
LONDON SCHOOL OF BUSINESS ADMINISTRATION
Diploma - Information Technology Management
Alison Training Institution
Bachelor of Science - In Information Technology
Almeda University
Diploma - Basic Computer Programing
International School
Associate of Science -
University of Minnesota
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