Khaled Ibrahim Hakami
Riyadh,Saudi Arabia
Summary
I am a well presented, intelligent and adaptable person. A good, committed team player and fast learner. I would like to serve your reputed organization where my qualifications and abilities would be put to use in professional manners for the growth of the firm and myself.
Overview
13
13
years of professional experience
Work history
Head of Cards and POS Disputes Settlements
ALINMA Bank
Riyadh, Saudi Arabia
11.2012 - Current
Experience
Payments and Cards Operations ALINMA Bank
SUPERVISOR | 2020 -2025
- Responsible for ensuring the bank's activities related to disputes settlements comply with the rules and regulatory requirements stipulated by MADA and GCC networks.
- Leads the process of resolving the disputes within the banking operations in accordance with the mechanisms outlined in the MADA and GCC networks.
- Managing accounts settlements.
- Managing MADA/GCC networks settlements.
- Managing complaints.
OFFICER | 2012- 2019
- Responsible for handling day-to-day processing of disputes and their settlement within the banking operations.
- MADA/GCC networks settlements, income and fees and settling the differences of each product (ATM, POS and E-commerce).
- Reconciliation of ATMs Shortage/Overage accounts.
- Ensures that all documentation related to disputes settlements is accurate, complete and up to date.
Education
Bachelor's degree - Business Administration
King Faisal University
Saudi Arabia /2014 - /2018
Diploma - Business Banking
Institute of Public Administration
Saudi Arabia /2010 - /2012
Skills
- Leadership and decision making
- Analytical, creative and innovative thinking skills
- Teamwork and collaboration skills
- Excellent skills with Microsoft Office programmes
- Work under pressure and solve problems efficiently
Timeline
Head of Cards and POS Disputes Settlements
ALINMA Bank
11.2012 - Current
Bachelor's degree - Business Administration
King Faisal University
/2014 - /2018
Diploma - Business Banking
Institute of Public Administration
/2010 - /2012
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