Khaleel I. Halawah
Riyadh
Summary
With over 12 years of experience in information security, Khaleel is a PS Delivery Manager at Security Matterz, a leading provider of security solutions and services in Saudi Arabia. Khaleel is responsible for overseeing and managing a team of technical experts who deliver customized and effective security solutions to clients across various sectors and industries.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Professional Services Manager
Security Matterz
Riyadh
05.2022 - 04.2025
- Company Overview: a leading provider of security solutions and services in Saudi Arabia.
- As a Delivery Manager at Security Matterz, I spearhead operational oversight, providing visionary leadership, strategic management, and robust operational controls.
- With a focus on implementing administrative procedures and fostering growth, I aim to fortify the company's financial strength and enhance operating efficiency.
- Responsible for the overall delivery of proposed security solutions to clients in KSA.
- This includes managing the implementation teams.
- Providing management and oversight of implementation projects and staffing including project assignments, capacity planning, and project profitability.
- Communicates effectively with clients to identify needs and evaluate the business solutions; continually seeks opportunities to increase customer satisfaction and deepen client relationships.
- Conducts employee performance reviews/evaluations and career development discussions.
- Supporting pre-sales processes and working with sales and account management professionals to win new business; implementing business; proposal preparation, review, and refinement.
- Provides management with regular project updates; serves as a critical advisor to the team as an Implementation leader and helps to set the direction for the implementation and professional services team, with a special emphasis on how and what we implement.
- A leading provider of security solutions and services in Saudi Arabia.
Technical Team Leader
Security Matterz
Riyadh
05.2018 - 05.2022
- Oversee and manage a team within Community Operations.
- Develop and administer team schedules and performance requirements.
- Answers team member questions, helps with team member problems and oversees team member work for quality and guideline compliance.
- Communicates deadlines and sales goals to team members.
- Identify improvement opportunities in work-flow, and/or team structure and suggest solutions.
- Identify opportunities to improve user experience and communicate to delivery lead and client teams.
- Interface effectively with other teams, delivery lead.
- Manage the performance of the team and act as the team's career counselor.
Professional Service Consultant
Security Matterz
Riyadh
05.2015 - 05.2018
- Collaborated with customers, internal staff and other partners to determine planning, implementation, and integration of security solution projects.
- Designed, Implemented, and supported customers with security products, including firewalls, proxies, email security, data protection (DLP), data classification, two-factor authentication, and Endpoint security.
- Utilize advanced technical troubleshooting to verify unexpected product behavior.
- Designed technical architecture proposals to enhance and integrate software systems provided by third parties.
- Creating, maintaining and updating technical documentations for new and active customers.
Technical Support Engineer
Integrated Solution for Business (ISB)
Riyadh
01.2010 - 02.2015
- Company Overview: ISB has built a solid experience in KSA specializing in ECM, BPM and e-learning solutions and services. ISB is committed to the success of its clients and maintains relationships in the most professional and personal manner. ISB has an impressive and credible list of partnerships and alliances with world-class solution providers.
- Assisted client stakeholders to explain, troubleshoot, and resolve emergent technical issues.
- Installed software updates, firewalls, and virus protection on Servers/Computers to prevent threats and computer crashes.
- Created technical design solutions for the end users.
- Worked with clients to analyze computing and network needs and installed appropriate solutions.
- ISB has built a solid experience in KSA specializing in ECM, BPM and e-learning solutions and services. ISB is committed to the success of its clients and maintains relationships in the most professional and personal manner. ISB has an impressive and credible list of partnerships and alliances with world-class solution providers.
Education
Bachelor of Science - Software Engineer
University of Petra
12.2003 - 09.2008
Skills
- Technical Support
- System Analysis
- Testing
- Project Planning
- System Administration
- Troubleshooting
- Infrastructure
- Web Application
- Network Security
- Cyber Security
- Network Design
- Integration
Certification
- CompTIA Network+
- CompTIA Linux+
- CompTIA Security+
- CEH - Certified Ethical Hacker
- CCNA Routing and Switching.
- CCNA Security
- CCNP
- Microsoft Certified IT Professional (MCITP)
- Forcepoint Partner DLP Services Professional
- Forcepoint Partner Email Security Services Professional
- Forcepoint Partner Web Security Services Professional
- Forcepoint Partner NGFW Services Professional
- Netskope NCSSE.
- Fortinet NSE 1 - Network Security Technology Foundations
- Fortinet NSE 2 - The Fortinet Security Fabric
- Fortinet NSE 3 - Fortinet Core Products
- Fortinet NSE 4 - Network Security Professional
- Palo Alto Accredited Configuration Engineer (ACE)
Languages
Arabic
English
Timeline
Professional Services Manager
Security Matterz
05.2022 - 04.2025
Technical Team Leader
Security Matterz
05.2018 - 05.2022
Professional Service Consultant
Security Matterz
05.2015 - 05.2018
Technical Support Engineer
Integrated Solution for Business (ISB)
01.2010 - 02.2015
Bachelor of Science - Software Engineer
University of Petra
12.2003 - 09.2008
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