Khalid Abdulgalil
Riyadh,Riyadh Region
Summary
Organized and dependable in IT section with 15 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. Technical Support Manager for More Than 5 years experience in software, hardware & networks. Have high skills in system diagnosis, problem solving and strategic planning for information technology and projects. Installing, configuring and troubleshooting hardware, software, networks, printers, cameras. Server data base administrator, Employs trainer.
Overview
18
18
years of professional experience
10
10
years of post-secondary education
1
1
Certification
Work History
Information technology Manager
South Wind Telecom Co.
Riyadh
02.2019 - Current
- Upgraded hardware and software regularly for optimised systems performance.
- Installed new technologies without disrupting workflow.
- Maintained system security through regular testing and servicing.
- Managed technology resources within department budgets.
- Assessed system performance to advise on possible updates and improvements.
- Advised on Information and communications technology policy and process improvements.
- Negotiated cost-efficient prices with vendors for new systems and services.
- Led information and communications strategy development.
- Controlled department budgets by sourcing cost-effective solutions.
- Observed workflow to establish system development priorities.
IT support leader
Saudi Takaful Insurance Company
Riyadh, Riyadh Region
02.2011 - 12.2018
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Managed over 50 Employs calls per day from branches.
Data base administrator
Al-Kharj Municipality
Riyadh, Riyadh Region
03.2009 - 02.2011
- Collected and analysed data, providing recommendations to help improve database performance.
- Provisioned and managed database instances, setting up replication and high availability.
- Kept database balanced and performing optimally with regular maintenance.
- Installed software system updates, processed backup upgrades and created instructional materials for users to boost efficiency.
- Working with oracle data base system.
IT section
Dimension consulting Eng. in Al Ahsa Municipality
Al Hufuf, Eastern Province
11.2008 - 03.2009
Team leader of customer care section
Axiom telecom company
Riyadh, Riyadh Region
02.2007 - 06.2008
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Coached team members through new or difficult workflows.
- Delegated tasks to make best use of individuals' skills.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
Network Technician - Technical Support - Computer Technician - Network Troubleshooting administrator and dealing with IP telephony
Al-Othaim Company
Riyadh, Riyadh Region
03.2006 - 12.2006
- Installed well-functioning LAN/WAN and managed IP, servers and other network components.
- Maintained scanners, printers and other computer peripheral equipment.
- Updated operating systems regularly to meet operational needs.
- Installed new hardware and software outside of office hours for minimal service disruption.
- Troubleshot system failures or bugs and provided solutions to restore functionality.
- Offered technical support on-site, via phone or email for enhanced customer service.
- Assisted employees with general administrative needs relating to passwords, application access and forms and policies.
Education
Degree of computer science for 4 years - Computer Science
University of Since & Technology
SUDAN 06.2002 - 08.2006
IFCE Certificate - INSURENCE
Saudi financial academy
Riyadh, Riyadh RegionCCNA certificate for network administrator - Networks
Cisco Organization
Riyadh, Riyadh Region 03.2018 - 03.2021
Project Management Professional certificate (PMP) - Projects Managment
Project Management institute
Riyadh, Riyadh Region 12.2020 - 12.2023
Information Security Professional Doctorate in Information Security - INFORMATION SECURITY
NEVADA UNIVERSITY
EMIRATE 07.2022 - 09.2022
Skills
- Planning & Leading
- Self-developing
- Ability to work in Group
- Interested to develop my department with all new technologies
- Very Interested in artificial intelligence systems to utilizing it in the company daily business
- Team building
- Communication skills
- Problem-solving
- Strategic Planning
- Public Relations
- Google Workspace
- Technical Support Management
Languages
Arabic
Native
English
Advanced
Personal Information
- Title: IT Support & Network professional
- Date of birth: 10/01/82
- Nationality: Sudanese
Certification
Cisco Certified (CCNA)
Project Management Professional (PMP)
References
References available upon request.
Timeline
Information Security Professional Doctorate in Information Security - INFORMATION SECURITY
NEVADA UNIVERSITY
07.2022 - 09.2022
Project Management Professional certificate (PMP) - Projects Managment
Project Management institute
12.2020 - 12.2023
Information technology Manager
South Wind Telecom Co.
02.2019 - Current
CCNA certificate for network administrator - Networks
Cisco Organization
03.2018 - 03.2021
IT support leader
Saudi Takaful Insurance Company
02.2011 - 12.2018
Data base administrator
Al-Kharj Municipality
03.2009 - 02.2011
IT section
Dimension consulting Eng. in Al Ahsa Municipality
11.2008 - 03.2009
Team leader of customer care section
Axiom telecom company
02.2007 - 06.2008
Network Technician - Technical Support - Computer Technician - Network Troubleshooting administrator and dealing with IP telephony
Al-Othaim Company
03.2006 - 12.2006
Degree of computer science for 4 years - Computer Science
University of Since & Technology
06.2002 - 08.2006
IFCE Certificate - INSURENCE
Saudi financial academy
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