Summary
Overview
Work history
Education
Skills
Websites
References
Timeline
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khalid abdullah alharbi

Summary

Detail-oriented professional with proven expertise in time management, teamwork, and working under pressure. Skilled in utilising Microsoft Office to streamline tasks and ensure efficiency. Adept at speed adjustment to meet dynamic demands while maintaining high-quality standards. Committed to contributing effectively within collaborative environments and achieving organisational goals.

Overview

10
10
years of professional experience
3
3
years of post-secondary education

Work history

Social Media support

Hungerstation
01.2024 - 02.2025
  • Tracked social media trends relating to politics, gauging public sentiment effectively.
  • Monitored global social media channels during off-peak hours, ensuring 24 and 7 coverage of potential issues or concerns.
  • Managed social media presence by responding to inquiries online.

Vendor Dispute support

Hungerstation
01.2023 - 12.2024
  • Resolved disputes amicably with vendors, maintaining good working relationship.
  • Resolved disputes with professionalism and diplomacy.
  • Resolved invoice disputes promptly; maintained strong vendor relationships.

Logistics support

Hungerstation
01.2023 - 12.2023
  • Managed logistics support services, enhancing operational readiness.
  • Provided 24 and 7 technical support to staff and clients, ensuring minimal downtime.

Fraud cut agent

Hungerstation
01.2021 - 12.2022
  • Analysed patterns in account activity and identified irregular transaction patterns that led to early detection and prevention of identity theft attempts.
  • Improved company's risk management with regular analysis of data trends.
  • Reviewed customer accounts to spot suspicious behaviour.
  • Maintained up-to-date knowledge of latest fraud schemes, enhancing proactive measures against them.

Back-office agent

Hungerstation
01.2021 - 12.2021
  • Delivered exceptional customer service to ensure repeat business and referrals.
  • Streamlined office operations by implementing efficient administrative systems and procedures.
  • Answered calls and resolved queries within target timeframes to achieve KPIs.


Customer Care agent

Hungerstation
01.2020 - 12.2021
  • Handled inbound calls to provide product information and assistance.
  • Solved complaints, resulting in improved customer satisfaction scores.
  • Maintained thorough knowledge of products and services for informed responses.
  • Improved customer relations with empathetic communication style.
  • Contributed ideas during brainstorming sessions, fostering innovation at the workplace.

Customer Care

CCC by STC
01.2019 - 12.2019

Trainee

Imam Muhammad bin Saud Islamic University
01.2016 - 12.2016
  • Training in at the College of Social Sciences

Trainee

Riyadh Bank
01.2015 - 12.2015
  • Training program on banking business

Education

bachelor’s degree - Sociology

Imam Muhammad bin Saud Islamic University
01.2014 - 01.2017

Skills

  • Microsoft Office
  • Working under pressure
  • Speed adjustment
  • Time management
  • Teamwork

References

References available upon request.

Timeline

Social Media support

Hungerstation
01.2024 - 02.2025

Vendor Dispute support

Hungerstation
01.2023 - 12.2024

Logistics support

Hungerstation
01.2023 - 12.2023

Fraud cut agent

Hungerstation
01.2021 - 12.2022

Back-office agent

Hungerstation
01.2021 - 12.2021

Customer Care agent

Hungerstation
01.2020 - 12.2021

Customer Care

CCC by STC
01.2019 - 12.2019

Trainee

Imam Muhammad bin Saud Islamic University
01.2016 - 12.2016

Trainee

Riyadh Bank
01.2015 - 12.2015

bachelor’s degree - Sociology

Imam Muhammad bin Saud Islamic University
01.2014 - 01.2017

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khalid abdullah alharbi