Khalid al-Owaid
Jubail Industrail City,NAJED 16 - HOUSE 117
Summary
Dynamic professional with expertise in SAP for inventory management, invoicing, and procurement. Demonstrates proficiency in Microsoft Office and excels in key account management and client relationship management. Skilled in team building and leadership, adept at problem investigations, and capable of bearing work-related stress. Committed to enhancing organisational efficiency through touch typing and strategic solutions.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Sales executive
Al-Tamimi Co. for Commercial & Maintenance
10.2023 - Current
- Lead and manage all sales activities for different top-quality innovative PPE’s products and lead efforts to achieve monthly sales targets by identifying and developing new customers.
- Define a territory sales plan for area business development and customer portfolio optimization.
- Obtain and maintain long-term key client accounts by comprehending their needs and requirements, and accordingly providing company services/product offerings.
- Lead the consumer’s account planning cycle and ensure that the client’s needs and expectations are met by the business.
- Conduct extensive market research, analyze competitors’ activities, and formulate action plans to gain market share.
- Ensure high levels of customer satisfaction as well as up-sell and cross-sell potential within existing customers to maximize share of wallet.
- Generate business in the assigned accounts as well as obtain new accounts for the business; expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
- Obtain feedback from customers on the level of satisfaction and note areas of sales performance improvement.
- Served as the link of communication between key customers and internal teams; ensured timely resolution of any issues and problems faced by customers and dealt with complaints to maintain trust.
Customer Service Team Leader
ALRAJHI BANK
04.2022 - 10.2023
- Collaborated with staff members to enhance customer service experience and exceed client satisfaction rate
- Led and supported customer support staff to achieve objectives.
- Provided comprehensive product knowledge training to new employees, enhancing their confidence and performance on the job.
- Responded to customer requests with friendly, knowledgeable service and support.
- Completed documentation and logs each day, generating detailed weekly reports.
RETAIL OUTLET EXECUTIVE
ARAMEX COMPANY
04.2020 - 03.2022
- Kept staff records regarding holidays, absences and discipline.
- Managing the daily cash inventory at the close of business.
- Receive customer complaints and work to resolve their issues.
INDUSTRIAL RELATIONS
JUBAIL INDUSTRIAL COLLEGE
01.2020 - 03.2020
- Created succession plans and promotion paths for staff.
- Reduced staff turnover through improved performance development programmes.
- Provided strategic direction for human resources management team.
Education
Bachelor - Business Administration
Technical And Vocational Training Corporation
05.2023 - 08.2025
Associate Degree - Marketing
Jubail Industrial College
Skills
- Proficient in using SAP for [specific functions, eg, inventory management, invoicing, procurement]
- Talent in Microsoft Office
- Key Account Management
- Client Relationship Management
- Team Building & Leadership
- Bear the stress of work
- Touch typing
- Problem investigations
Certification
- English course, Eastbourne School of English - Three months.
- 7 Habits. Tamimi. 6 Hours.
- Handling angry customers, Aramex CO. - a week.
- Self-management, a week.
- Getting familiar with the LMS over a week.
- Stress management, a week.
Languages
2
Languages
Arabic
Native
English
Upper intermediate
Timeline
Sales executive
Al-Tamimi Co. for Commercial & Maintenance
10.2023 - Current
Bachelor - Business Administration
Technical And Vocational Training Corporation
05.2023 - 08.2025
Customer Service Team Leader
ALRAJHI BANK
04.2022 - 10.2023
RETAIL OUTLET EXECUTIVE
ARAMEX COMPANY
04.2020 - 03.2022
INDUSTRIAL RELATIONS
JUBAIL INDUSTRIAL COLLEGE
01.2020 - 03.2020
Associate Degree - Marketing
Jubail Industrial College
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