Khalid Al-Ruzi

Sales Manager Responsibilities 1. Client Relationship Management: • Actively engage with clients to understand their transportation needs and provide tailored solutions. • Build and maintain long-term professional relationships to foster trust and loyalty. • Act as the primary point of contact for clients, ensuring timely communication and support. 2. Professional Sales Approach: • Present the company’s technology-driven transportation solutions in a compelling and professional manner. • Demonstrate expertise in the features and benefits of the company’s offerings to address client challenges effectively. • Ensure that all sales interactions reflect the company’s commitment to accessibility, efficiency, and reliability. 3. Sales Strategy Development: • Identify potential clients in target industries, such as education, enterprises, and government sectors. • Develop customized sales pitches and proposals based on client requirements and company offerings. • Leverage market insights and data analytics to optimize sales strategies. 4. Performance and Target Achievement: • Set and achieve monthly and quarterly sales targets. • Monitor and analyze sales performance to refine approaches and ensure consistent growth. 5. Collaboration with Internal Teams: • Coordinate with technical and operations teams to ensure smooth client onboarding and service delivery. • Provide feedback from clients to help refine and improve the company’s transportation solutions. 6. Market Awareness: • Stay updated on industry trends, competitor activities, and market dynamics. • Use insights to position the company as a leader in innovative transportation solutions.

Main Responsibility

• Selling SaaS platform that enables MSME’s to digitally transform by establishing full E-commerce solutions.
• Contacting and maintaining relationships with current and prospect clients.
• Conducting in-depth research on competitors' products, pricing, and market share to gain insight into customer preferences and market trends.
• Assisting newly-recruited or less experienced Sales Representatives in answering technical questions posed by customers in addition to Enhancing staff accomplishments and competence by planning delivery of solutions.

Notable Achievements,

★ Achieving or over achieving monthly target for 11 months in a row.

★ MakanE's Top Achiever in August.

• Utilised CRM systems to track interactions with clients, manage sales pipeline, and optimise sales processes.
• Managed customer relationships through consultative sales techniques to attain individual sales goals.

• Managed recruitment, training and development for highly effective sales team.
• Assessed training program effectiveness on regular basis and improved upon deficient areas.
• Designed and implemented sales training program and documentation.
• Developed and led group training courses to align with corporate sales and service goals.
• Trained on sales and account management practices to reduce process lags and enhance performance, efficiency and profitability.
• Created successful training courses based on evaluation of student needs.
• Evaluated the effectiveness of sales training programmes through surveys and sales results, making data-driven adjustments.
• Designed customised training materials to meet the specific needs of diverse teams within the organisation.
• Led motivational sessions that boosted employee morale and fostered a positive work environment.
• Coordinated with external experts to bring in specialised sales training, broadening the team's skills and perspectives.

• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Developed and delivered engaging sales presentations to convey product benefits.
• Increased sales by offering advice on purchases and promoting additional products.

• Analyzed campaign performance by utilizing measurement and tracking methodologies to determine customer return on investment.
• Increasing inbound sales by monitoring the team's daily KPI's.
• Expanded sales revenues by identifying opportunities and executing customized marketing plans.
• Led sales team to exceed quarterly sales goals.
• Reported sales data to upper management for review.

Other Duties,

• Provide customers with information about items.
• Ring up purchases.
• Elevate complaints to management.
• Keep track of inventory.

Mainly Responsible for,

serving customers on the shop floor and answering their needs in a timely manner in order to ensure a high level of customer satisfaction and achieve optimum sales results.

Other Duties,

• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged with customers to build rapport and loyalty.
• Prepared merchandise for sales floor by pricing or tagging.
• Recommended accessories and complementary purchases to boost revenue.

• Provide efficient, friendly and excellent customer service, product knowledge, whereabouts, and the ability to explain specific product details.
• Prepare orders correctly & within company guidelines.
• Total orders, accept & process payments (both cash, debit/credit), and provide correct change.
• Restock ice cream, supplies and merchandise as necessary.
• Follow all Policies, procedures and guidance regarding Organizational Health and Safety as set out by Häagen-Dazs and also Food safe guidelines and regulations set out by Alberta Health Foodservice.
• Other duties as assigned by management.