Khalid Alanazi
Riyadh,Saudi Arabia
Summary
Highly skilled professional with extensive expertise in leadership, and strategic planning. Demonstrates exceptional communication skills, aim to find better chance to exchange experience benefits.
Overview
2
2
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work History
Customer experience specialist
GULF INSURANCE GROUP
Riyadh, Saudi Arabia
05.2023 - 03.2025
- Worked as an acting Team Leader.
- Handling clients, brokers, hospitals, internal departments calls and emails.
- Identified potential problems, resulting in enhanced user experience.
- Facilitated communication and collaboration across departments.
- Received and resolved customer complaints escalated by staff.
- Trained new hires, establishing a consistent approach to customer service.
- Liaised with other departments for coordinated approach to customer care.
- Boosted customer satisfaction by addressing and resolving complaints professionally.
- Managed difficult customers calmly, maintaining company reputation.
Education
Bachelor's degree - English language and translation
Imam Mohammad Ibn Saud Islamic University
Riyadh, Riyadh Region 2017 - 01.2022
Skills
- Microsoft Office skills
- Team Leadership
- Working under pressure
- Communication skills
- Time management
- Faster learner
- Strategic planning capabilities
- Brand representation experience
- Problem-solving
- Outstanding customer service
- Staff education and training
Additional Information
If you need any additional information or clarification, please do not hesitate to reach out at any time.
Languages
Arabic
Native
English
Fluent
Certification
IFCE
STEP
Courses
- Introduction to Human Resources Functions.
- Influencing and Persuasion Skills.
- Creative Development of Work Processes.
- Creative Thinking Skills.
- Cyber Security
Timeline
Customer experience specialist
GULF INSURANCE GROUP
05.2023 - 03.2025
Bachelor's degree - English language and translation
Imam Mohammad Ibn Saud Islamic University
2017 - 01.2022
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