KHALID ALARFAJ
Riyadh,Saudi Arabia
Overview
3
3
years of professional experience
1
1
Certification
Work history
Help Desk Specialist
SAMI Advanced Electronics
04.2024 - 12.2025
- Diagnosed and fixed hardware, software, OS, network, and application issues.
- Accurately documented all support activities in the ticketing system.
- Escalated complex problems to advanced support or vendors.
- Resolved technical issues quickly to minimize downtime.
- Collaborated with IT teams on cross-functional problems.
- Created solutions for recurring technical issues.
Resident Engineer
AviLease
10.2023 - 04.2024
- Managed cloud storage systems and full Active Directory access.
- Handled user accounts, password resets, and permissions via Active Directory.
- Administered Office 365 and Microsoft Azure environments.
- Maintained IT documentation and user guides to improve support efficiency.
Intern
Smart Methods
07.2022 - 09.2022
- Developed ROS nodes with Python and C++.
- Worked with ROS nodes, topics, services, and launch files.
- Documented technical processes for reports.
Education
Bachelor's degree - Computer Science
Qassim University
Skills
Active Directory
NumPy library
Ticketing systems
ITIL framework
Customer education
Technical support
Remote support
Communication skills
SELCTED PROJECTS
Facial recognition system.
Designed and executed a new software system that it helps the educational authorities in the preparation process.
- Developed algorithms for face detection, alignment, and feature extraction using OpenCV and deep learning frameworks.
- Model Training and Evaluation
- Computer Vision (OpenCV)
- Face Detection & Recognition Algorithms
Certification
- ITIL® 4 Foundation — PeopleCert
- CompTIA Network+ ce Certification — CompTIA
- Accreditation — Saudi Council of Engineers
Timeline
Help Desk Specialist
SAMI Advanced Electronics
04.2024 - 12.2025
Resident Engineer
AviLease
10.2023 - 04.2024
Intern
Smart Methods
07.2022 - 09.2022
Bachelor's degree - Computer Science
Qassim University