Khalid Alaufi
Riyadh
Summary
specialized in financial analysis and investment management, which is concerned with reviewing financial statements, analyzing data, following performance indicators, and putting solutions on the table for investment owners, taking into account the negative and positive impact on the economic curves. Worked on developing strategic and chronic plans for optimal investment of available financial resources at Indiana State University (ISU). In addition, I also met some American manufacturers and convinced them of one of their product's economic importance that meets the needs of specific consumers based on their ages and resources. That let me look forward to continuing my business experience to find a place where I can apply the scientific rules of Finance and investment, find practical solutions to whatever obstacles may be faced.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Amazon
05.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Movement manager
TasHeel
11.2022 - Current
- Receiving and hosting pilgrims and religious visitors in a professional way that gives them a great impression.
- Organizing the movement of the religious visitor pilgrims from the arrival to the departure time.
- Making sure of the safety of all religious visitors and pilgrims.
- Easing the representatives' way of handling this job.
- Providing special needs with necessary services.
Education
Bachelor of Science - Finance Analysis and Investment management
Indiana state University
United State Of America 12.2021
Diploma of Higher Education - High School
Bloomington High School North
United State Of America 05.2017
Skills
- I can work professionally within a team
- Good communication in completing the work tasks
- Presenting a professional presentation
- work on both excel and Microsoft programs
- Speaking English fluently
- Professional marketing
- Time management
- Completing tasks on time
Accomplishments
- within a working group from Indiana State University to participate in the third annual CFA society meeting 2019
- participating in many seminars about investment and the right tools for it within the activities of the faculty of finance and business 2019.
- A course in an effective presentation at Indiana University 2018.
- intensive Financial Management 2021
Languages
Arabic
Native language
English
Advanced
C1
Timeline
Customer Service Representative
Amazon
05.2023 - Current
Movement manager
TasHeel
11.2022 - Current
Bachelor of Science - Finance Analysis and Investment management
Indiana state University
Diploma of Higher Education - High School
Bloomington High School North
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