KHALID ALGHAMDI
Dammam,Eastern Province
Summary
Outgoing Waiter eager to assist team and willing to take on any task. Experienced at helping guests feel welcome while responding to questions in friendly and knowledgeable manner. Brings 3 years of fine dining experience. Self-motivated individual offering excellent skills in guest relations and up selling products and services. Engaging Waiter with ability to articulate and help customers make menu choices. Excellent issue resolution and customer service skills. Dynamic hospitality professional focused on delivering the highest standards customer service. Thinks critically with can-do attitude for successful restaurant operations. Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Coffee shop assistant
GHMR COFFEE ROASTER
Dammam , Eastern Province
2022.12 - 2023.10
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Presented food in eye-catching, uniform ways for maximum customer appeal.
- Prepared menu items according to exact recipes and portion requirements, delivering consistent, quality food service.
- Balanced needs of multiple customers simultaneously, reducing average waiting times.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Barista
UTHMAN BAKERY & CAFE
Dammam , Eastern Province
2020.11 - 2022.11
- Created speciality drinks according to exact customer requests and preferences.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
- Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Maintained and operated espresso machines, blenders and commercial coffee brewers.
- Performed all opening and closing duties fully and accurately to maintain cleanliness of café equipment.
- Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
Education
High School Diploma - Sciences
KING ABDULLAH HIGH SCHOOL
Dammam, Eastern Province 2017.02 - 2020.06
Skills
- Customer service
- Extensive hospitality background
- Efficient under pressure
- Barista experience
- Interpersonal skills
- Highly responsible and reliable
Languages
Arabic
Native
English
Intermediate
Timeline
Coffee shop assistant
GHMR COFFEE ROASTER
2022.12 - 2023.10
Barista
UTHMAN BAKERY & CAFE
2020.11 - 2022.11
High School Diploma - Sciences
KING ABDULLAH HIGH SCHOOL
2017.02 - 2020.06
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