Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems.
Overview
27
27
years of professional experience
Work history
Assistant manager
Princess Noura University
Riyadh
2008.05 - Current
Function as the primary point of contact in the Manager's absence, taking full responsibility for day-to-day decisions.
Collaborate with other departments, resolve issues, and ensure seamless inter-departmental operations.
Address and proactively resolve employee conflicts and concerns, fostering a positive and collaborative work environment.
Supervisor
Prince Sultan Military Medical City
Riyadh
1998.09 - 2008.02
Daily Operations: Manage the day-to-day functions of patient registration, scheduling, check-in/check-out, and telephone triage.
Complaint Resolution: Handle and resolve all escalated patient complaints and complex service recovery issues in a professional and empathetic manner.
Education
Bachelor of Arts - Library and Information Science
Imam Mohammad Ibn Saud Islamic University
Riyadh
05.2002
Skills
Communication excellence
Leadership proficiency
Leadership skills
Team Leadership
Conflict Resolution
Languages
English
Intermediate
B1
Timeline
Assistant manager
Princess Noura University
2008.05 - Current
Supervisor
Prince Sultan Military Medical City
1998.09 - 2008.02
Bachelor of Arts - Library and Information Science