Khalid Almalki
Medina
Summary
Detail-focused professional with solid problem-solving abilities. Adaptable and high organized confidently navigates new technologies and systems.
Overview
11
11
years of professional experience
Work history
Acting duty manager
Anwar Almedina Movenpick - Accor
Medina
02.2025 - Current
- address customer complaints, ensuring prompt resolution and positive customer experiences.
- Covering Night Manager duties.
- Preparing and submitting Night Manager reports and summaries.
- Completing Incident reports for any operational or guest-related issue.
- Balanced cash drawers at end of shift ensuring financial accuracy upon handover to morning shift team.
Front office coordinator
Anwar Almedina Movenpick - Accor
Medinah
10.2024 - 02.2025
- Prepared documents and reports for management review.
- Managed weekly schedule and end of month attendance.
- Facilitated staff training sessions to enhance skills and knowledge base.
- Oversaw training and task assignments for team members.
Assistant reception manager
Nozol Royal
Medina
09.2023 - 10.2024
- Coordinated staff schedules, arranging based on busy reception periods and contracted hours.
- Oversaw daily hotel operations and promptly fixed issues or process issues with improved solutions.
- Led front desk service handling reservations, check-ins and check-outs.
- Resolved complaints quickly and calmly, seeking positive solutions for optimized guest satisfaction.
- Interviewed and hired staff based on job and team fit.
Front office supervisor
Le Méridien, Marriott International, Starwood
Medina
02.2022 - 06.2022
- Collected and filed customer feedback, reporting to Asst.FOM to implement process improvements.
- Delegated tasks such as Archive and Walk in selling to reception staff according to strengths to ensure Great results .
- Assembled productive teams for each shift through strategic rostering.
- Answered and directed calls, recording and forwarding detailed notes to maintain traceability.
Front office supervisor
Mea, Marriott International, Starwood
Medina
05.2018 - 10.2021
- Managed to run the night (End of day) after reviewing guest accounts with zero error, cashiers report and verifying balances, banks and deposits.
- Managed staff and scheduling requirements, consistently maintaining a smooth, harmonious and appropriate workflow.
- Organised and allocated rooms to guests, preventing double bookings.
Receptionist
Haram Hotel
Medina
06.2015 - 01.2018
- Maintained clean and orderly reception area to impress and welcome visitors.
- Directed clerical tasks, including copying, faxing and file management.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Welcomed guests and clients in friendly, positive manner.
Education
Diploma - Hotel management
Hotel&Tourism University
Al MadinahSkills
- Leadership
- Communication
- Problem-Solving
- Decision-Making
- Organizational
- Team Management
- Flexibility
Languages
English
Advanced
Timeline
Acting duty manager
Anwar Almedina Movenpick - Accor
02.2025 - Current
Front office coordinator
Anwar Almedina Movenpick - Accor
10.2024 - 02.2025
Assistant reception manager
Nozol Royal
09.2023 - 10.2024
Front office supervisor
Le Méridien, Marriott International, Starwood
02.2022 - 06.2022
Front office supervisor
Mea, Marriott International, Starwood
05.2018 - 10.2021
Receptionist
Haram Hotel
06.2015 - 01.2018
Diploma - Hotel management
Hotel&Tourism University