Summary
Overview
Work history
Education
Additional Experiences
Timeline
Generic
Khalid Alsuwaid

Khalid Alsuwaid

Riyadh

Summary

Hospitality professional with 6+ years of experience across global brands including Marriott International, Accor, and Radisson Hotel Group, as well as in corporate hospitality with the Public Investment Fund (PIF). Strong team player with a proactive mindset, skilled in sales, operations, and adapting quickly in fast-paced environments. Committed to growth, consistency, and delivering high standards with professionalism and focus.

Overview

5
5
years of professional experience

Work history

Front Office Agent

Burj Rafal Riyadh, A Marriott International Hotel
Riyadh, Saudi Arabia
01.2020 - 07.2020
  • Took initiative in compiling daily revenue and upselling reports to support team performance and understand key sales metrics.
  • Gained hands-on experience in creating reports, spreadsheets, and presentations used for internal planning and client communication.
  • Demonstrated a proactive approach to learning, contributing to sales insights and front office efficiency from an early stage.

Front Office Team Leader - Acting Night Manager

Burj Rafal Riyadh, A Marriott International Hotel
Riyadh, Saudi Arabia
07.2020 - 05.2021
  • Achieved top upselling performance in long stays and luxury suites, frequently recognized in guest feedback for outstanding service and personalized engagement.
  • Led overnight operations as Manager on Duty, ensuring seamless coordination across departments and maintaining service excellence.
  • Produced strategic night reports with actionable insights on sales trends, upselling results, and guest experience, helping drive team motivation and performance alignment.

Front Office Supervisor - Department Trainer

JW Marriott Hotel Riyadh
Riyadh, Saudi Arabia
05.2021 - 05.2022
  • Trained and empowered front desk staff to deliver premium guest experiences, with a focus on upselling opportunities and personalized service.
  • Oversaw front office operations for a 349-room hotel, assigning key roles to ensure smooth execution and high service standards.
  • Developed localized SOPs tailored to the property's needs, supporting a successful pre-opening transition and aligning daily operations with JW Marriott’s brand promise.

VIP Cinema Manager

Muvi Cinemas
Riyadh , Saudi Arabia
05.2022 - 12.2022
  • Increased private booking sales by identifying opportunities to maximize theater space usage and attracting the right clientele through targeted exposure.
  • Implemented new SOPs to enhance service delivery and overall guest experience.

Duty Manager

Radisson Blu Hotel
Riyadh, Saudi Arabia
07.2023 - 12.2023
  • Assisted senior management in streamlining daily operations for efficiency and guest satisfaction.
    Coordinated closely with Riyadh International Convention & Exhibition Center (RICEC) to ensure seamless service for VIPs and hotel's guests.
    Maintained high standards and boosted sales through upselling and personalized guest engagement.

Assistant Hospitality Lead

Public Investment Fund - PIF
Riyadh, Saudi Arabia
01.2024 - 01.2025
  • Built and maintained long-term relationships with high-value clients, ensuring service consistency and discretion.
  • Managed daily hospitality operations and collaborated with government, operations, and administrative teams to deliver personalized service for C-level executives and support high-level visits and confidential engagements.
  • Led and trained frontline staff while developing and implementing SOPs tailored to executive expectations, ensuring luxury service standards, operational efficiency, and consistently exceptional guest experiences.

Education

Hospitality and Tourism Management

Swiss Hotel Management School (SHMS)
Switzerland
12.2022

Glion Leadership in Hospitality and Tourism

Glion Institute of Higher Education
London
04.2024

English for Speakers of Other Languages (ESOL) - English Language and Literature, General

Dallas College
Dallas, Texas
02.2017

Additional Experiences

Task Force: Assila, a Luxury Collection Hotel – Jeddah, Saudi Arabia
11/2021 – 12/2021

  • Acted as a liaison between the events' stakeholders and sales teams to ensure the seamless execution of high-profile events, including the Jeddah Grand Prix F1 Special Event, the Crown Prince of Saudi Arabia’s Protocol Dinner, and the Red Sea Film Festival.
  • Provided training and operational support to the Front Office team during peak season.
  • Supervised and guided the Guest Services team, ensuring smooth operations and an exceptional guest experience.

Departmental Trainer:  Fairmont Riyadh – Riyadh, Saudi Arabia 

01/2023 – 07/2023

  • Supervised front office operations while leading training initiatives to uphold brand standards, elevate service quality, and enhance upselling performance.
  • Supported onboarding and continuous development of team members, ensuring consistent, high-level guest interactions across all shifts.

Timeline

Assistant Hospitality Lead

Public Investment Fund - PIF
01.2024 - 01.2025

Duty Manager

Radisson Blu Hotel
07.2023 - 12.2023

VIP Cinema Manager

Muvi Cinemas
05.2022 - 12.2022

Front Office Supervisor - Department Trainer

JW Marriott Hotel Riyadh
05.2021 - 05.2022

Front Office Team Leader - Acting Night Manager

Burj Rafal Riyadh, A Marriott International Hotel
07.2020 - 05.2021

Front Office Agent

Burj Rafal Riyadh, A Marriott International Hotel
01.2020 - 07.2020

Hospitality and Tourism Management

Swiss Hotel Management School (SHMS)

Glion Leadership in Hospitality and Tourism

Glion Institute of Higher Education

English for Speakers of Other Languages (ESOL) - English Language and Literature, General

Dallas College
Khalid Alsuwaid